Customer Support Advisor

To deliver world class service and go out of your way to find solutions and make our Traya users delighted in a fast paced, structured customer care environment.

● Prompt with responses & give accurate solutions for our users over Emails & Calls with maximum customer satisfaction.

● Regular follow-ups and build and nurture relationships to deliver quality service over Emails & Calls on every interaction.

● To ensure complete ownership of customer Queries and guarantee end-to-end satisfaction with our services.

● List down necessary information and suggest best solutions that benefit the customer keeping customer satisfaction, effectiveness, efficiency and quality on top.

● Demonstrated consultative experience, ability to influence, resourceful.

● Gather relevant information from customers as required and update it accurately to facilitate the decisioning process.

● To collaborate with various teams within the ecosystem of Traya to identify optimal solutions for our customers.

● To prepare observations to stakeholders to help derive better actions for continuous improvement.

Job Type: Full-time

Salary: ₹18,000.00 - ₹23,000.00 per month

Benefits:

Provident Fund

Schedule:

Day shift

Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

total work (Preferred)

Language:

English (Preferred)