Job Description
About Harper Group
Harper Group is a forward-thinking company dedicated to delivering exceptional customer experiences through innovative products and personalized support. We believe in teamwork, accountability, and creating meaningful connections with the people we serve.
Position Overview
We’re looking for a friendly, detail-oriented Customer Support Agent to join our growing team. In this role, you’ll be the primary point of contact for our customers—helping them solve issues, answer questions, and ensure they have a seamless experience with Harper Group.
Key Responsibilities
Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
Troubleshoot product or service issues and escalate as needed to the appropriate departments.
Maintain accurate records of all interactions in our support system.
Offer creative, customer-first solutions to ensure satisfaction.
Collaborate with internal teams to identify recurring issues and suggest process improvements.
Stay up to date on product knowledge to provide accurate information and guidance.
Qualifications
2+ years of experience in customer service, technical support, or a related field.
Strong written and verbal communication skills.
Empathetic listener with a calm, solution-oriented approach.
Proficiency with CRM or customer ticketing software (e.g., Zendesk, Freshdesk, HubSpot).
Ability to multitask and thrive in a fast-paced environment.
Why You’ll Love Working Here
Supportive, team-oriented environment with growth opportunities.
Flexible working arrangements (remote or hybrid options available).
Competitive compensation and benefits.
A culture that values your voice and contributions.
Pay: $28.93 - $33.03 per hour
Benefits:
401(k)
Flexible schedule
Health insurance
Paid time off
Parental leave
Relocation assistance
Work from home
People with a criminal record are encouraged to apply
Education:
High school or equivalent (Required)
Experience:
Customer support: 2 years (Required)
Work Location: In person
Harper Group is a forward-thinking company dedicated to delivering exceptional customer experiences through innovative products and personalized support. We believe in teamwork, accountability, and creating meaningful connections with the people we serve.
Position Overview
We’re looking for a friendly, detail-oriented Customer Support Agent to join our growing team. In this role, you’ll be the primary point of contact for our customers—helping them solve issues, answer questions, and ensure they have a seamless experience with Harper Group.
Key Responsibilities
Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
Troubleshoot product or service issues and escalate as needed to the appropriate departments.
Maintain accurate records of all interactions in our support system.
Offer creative, customer-first solutions to ensure satisfaction.
Collaborate with internal teams to identify recurring issues and suggest process improvements.
Stay up to date on product knowledge to provide accurate information and guidance.
Qualifications
2+ years of experience in customer service, technical support, or a related field.
Strong written and verbal communication skills.
Empathetic listener with a calm, solution-oriented approach.
Proficiency with CRM or customer ticketing software (e.g., Zendesk, Freshdesk, HubSpot).
Ability to multitask and thrive in a fast-paced environment.
Why You’ll Love Working Here
Supportive, team-oriented environment with growth opportunities.
Flexible working arrangements (remote or hybrid options available).
Competitive compensation and benefits.
A culture that values your voice and contributions.
Pay: $28.93 - $33.03 per hour
Benefits:
401(k)
Flexible schedule
Health insurance
Paid time off
Parental leave
Relocation assistance
Work from home
People with a criminal record are encouraged to apply
Education:
High school or equivalent (Required)
Experience:
Customer support: 2 years (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Agent position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
