Job Description
As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.
Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.
Business Knowledge
Technical Skills
Autonomy
Variability of the Job
Quality of Product / Tools
Responsibilities
Help customers with their use of Odoo Business Apps
Solve functional problems by investigating
Engage with our visitors and leads (Livechat)
Ensure customers' satisfaction
Improve customers's experience
Contribute to the improvement of our product & all documentation
Side projects (recruit and onboard new colleagues, give training, ...)
Must Have
Bachelor or Master degree
IT & Business Affinity
Customer oriented
Autonomous and fast learner
Fluent in English
Solution minded
Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.
Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers.
Business Knowledge
Technical Skills
Autonomy
Variability of the Job
Quality of Product / Tools
Responsibilities
Help customers with their use of Odoo Business Apps
Solve functional problems by investigating
Engage with our visitors and leads (Livechat)
Ensure customers' satisfaction
Improve customers's experience
Contribute to the improvement of our product & all documentation
Side projects (recruit and onboard new colleagues, give training, ...)
Must Have
Bachelor or Master degree
IT & Business Affinity
Customer oriented
Autonomous and fast learner
Fluent in English
Solution minded
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Analyst position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
