Job Description
Train, motivate, and lead after sales teams to achieve set objectives and targets
-Maintain contact with clients to obtain customer feedback regarding product/service quality
-Assist clients in resolving issues and complaints concerning purchased products or services
-Build and establish good work relationship with clients to facilitate increased patronage and revenue
-Monitor contract details to notify clients of pending expiration and help process renewal
-Organize promotional and marketing campaigns to create awareness and product publicity
-Supervise the operations of after sales teams to ensure set targets are met
-Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
-Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
-Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
-Develop and optimize support and service processes, tools, and systems
-Conduct price and contract negotiations with clients to establish contract details and attain profit margin
-Oversee all post-sales services provided to clients to ensure customer satisfaction
-Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
-Provide periodic reports to management on all after sales activities
-Ensure compliance with all general and company policies when carrying out job duties.
Job Type: Full-time
Salary: ₹25,000.00 - ₹30,000.00 per month
Schedule:
Rotational shift
Ability to commute/relocate:
Rajasthan State Hotel - 302001, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 1 year (Preferred)
-Maintain contact with clients to obtain customer feedback regarding product/service quality
-Assist clients in resolving issues and complaints concerning purchased products or services
-Build and establish good work relationship with clients to facilitate increased patronage and revenue
-Monitor contract details to notify clients of pending expiration and help process renewal
-Organize promotional and marketing campaigns to create awareness and product publicity
-Supervise the operations of after sales teams to ensure set targets are met
-Develop and implement strategies effective for ensuring a satisfied clientele and increased returns
-Liaise with other sales departmental heads to discuss business plans necessary for enhancing sales performance
-Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
-Develop and optimize support and service processes, tools, and systems
-Conduct price and contract negotiations with clients to establish contract details and attain profit margin
-Oversee all post-sales services provided to clients to ensure customer satisfaction
-Maintain an up-to-date knowledge of job operations by conducting research and participating in educational programs
-Provide periodic reports to management on all after sales activities
-Ensure compliance with all general and company policies when carrying out job duties.
Job Type: Full-time
Salary: ₹25,000.00 - ₹30,000.00 per month
Schedule:
Rotational shift
Ability to commute/relocate:
Rajasthan State Hotel - 302001, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 1 year (Preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Assistant position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.