Customer Support Associate

Pernia's Pop-Up Shop, one of India's leading multi-designer platforms, houses top industry names & budding labels all under one roof. It's a one-stop-shop for all your luxury fashion & lifestyle needs & aims at bringing premium designer wear from across the country to the audience with ease.

ROLES & RESPONSIBILITIES-

Inbound call center experience is required.

Emails and chats process experience can be considered.

Excellent communication, written English, Interpersonal & communication skills, problem solving skills.

Coordinate with other team members and departments to optimize better customer experience.

Flexibility to work various shifts.

Looking for immediate joiners

He/she should be good at Email Chat.

Strategic Plan, Execute, & assess the performance of individual CRM program Strategy within the internal team.

REQUIREMENT & SKILLS-

Candidates preferred from a Fashion Background.

1-5yrs of experience in customer support is preferred.

A team oriented and targets driven

Job Types: Full-time, Permanent

Benefits:

Flexible schedule

Provident Fund

Experience:

CRM software: 1 year (Required)

Language:

English (Required)

Work Location: In person