Job Description
Respond , manage and follow-up promptly and professionally to customer inquiries via phone, email, WhatsApp, social media DMs, and chat.
Maintain a deep understanding of both brands to provide the right tone and recommendations.
Handle customer escalations with empathy, clarity, and solution-oriented communication.
Coordinate with internal teams to resolve customer issues smoothly.
Ensure accurate documentation of all customer interactions in CRM systems.
Update customer data, preferences, and feedback regularly to improve personalization.
Share insights from customer interactions with creative teams
Ensure optimal output that matches the customer's requirement
Skills & Attributes:
Excellent written and verbal communication skills in English.
Strong customer orientation and empathy.
Ability to multitask and manage time effectively across multiple communication channels.
Proficiency with CRM or helpdesk tools (e.g., Freshdesk, Zoho, or Shopify CRM).
Detail-oriented, organized, and proactive.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
Maintain a deep understanding of both brands to provide the right tone and recommendations.
Handle customer escalations with empathy, clarity, and solution-oriented communication.
Coordinate with internal teams to resolve customer issues smoothly.
Ensure accurate documentation of all customer interactions in CRM systems.
Update customer data, preferences, and feedback regularly to improve personalization.
Share insights from customer interactions with creative teams
Ensure optimal output that matches the customer's requirement
Skills & Attributes:
Excellent written and verbal communication skills in English.
Strong customer orientation and empathy.
Ability to multitask and manage time effectively across multiple communication channels.
Proficiency with CRM or helpdesk tools (e.g., Freshdesk, Zoho, or Shopify CRM).
Detail-oriented, organized, and proactive.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Associate position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.