Customer Support Associate

Brief About Company:

Exotic India offers a unique selection of products that reflect the cultural traditions and lifestyle of India. We bring the best of India to enhance your living, touching every space and corner of your life. Our range of handpicked products are created and acquired, adhering strictly to our policy of Fair Trade, and celebrate India's famed arts, crafts, and spiritual depth with the aim to make India's culture and art accessible to all. As we curate products from artisans, designers, and artists who use traditional techniques, skills and hand-based processes, we give back by offering profits to support our culture that inspires us, while preserving its traditions in the process. Our complete collection can be viewed at www.exoticindia.com

Synopsis of Role:

We are looking for a results driven Customer Care Associate to be manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.

Key Responsibilities:
• Answering customers' inquiries via call, chat, and social media. Providing the right information.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customer’s feel supported and valued.
• Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
• Communicates with other departments to answer customer’s inquiries, solve their problems and fulfil their needs
• Building lasting relationships with clients and other team members based on trust and reliability.

Skill and Competencies:

· Good communication skills (written and verbal)

· Ability to communicate correctly and clearly with all customers

· Having 2 Years of working experience in Customer Care.

· Ability to concentrate follow customers issues without distraction to resolution

· Good composition skills ability to compose a grammatically correct, concise, and accurate written response

· Work successfully in a team environment

· Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explore.

Exotic India is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, ****** orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. We are committed to create a dynamic work environment that values diversity and inclusion, respect and integrity, client focus, and innovation. For more information, visit www.exoticindia.com. Follow us on Twitter, Facebook, LinkedIn, and Instagram.

Exotic India is an E- Commerce organization and offers a unique selection of products that reflect the cultural traditions and lifestyle of India. It was launched in 1++8, with a passion for Indian culture, and a goal to bring together people who love India. We bring a selection of sculptures, Jewelry, beauty products, paintings and more. Exotic India is a dedicated team of 100+ people, led by MBA and Engineers from top Indian Schools. As of now, we have shipped our products to 161 of the 1+5 countries across the world including far and close places like Belize, Bermuda, and more

Benefits

1. Friendly Work Culture

2. Social Security Code- In Place

3. Annual Bonus- as per Company guidelines

4. Leave Encashment

5. Remuneration: -15-20 K. shall base on current CTC & Experience.

Interested can contact on +31+2+86+8