Job Description
Job details
No matching job preferences
Salary
₹21,000 - ₹30,000 a month
Job type
Full-time
Fresher
Regular / Permanent
Shift and schedule
Night shift
Benefits & Perks
Health insurance
Benefits
Pulled from the full job description
Health insurance
Full Job Description
General Description of the Job The job involves –
1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per client.
2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
3. Understanding multiple products and processes
4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information
Role & Responsibilities
1. Comprehend and resolve the Customer’s concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
4. Ability to understand and handle irate customers
5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
6. Ability to achieve stretched targets and able to manage the organization standards
7. Maintain Superior quality service by following organization standards
Education Requirements/ Skills 1. HSC / Graduate/ Post Graduate
2. Typing speed of 30 to 40 wpm
3. Candidates who are fresher’s or with relevant experience in domestic/international BPO are preferred.
4. Strong interpersonal, problem-solving skills and verbal and written communication skills 5. Strong computer knowledge and technical skills
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹21,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Schedule:
Night shift
Supplemental pay types:
Yearly bonus
Work Location: One location
Speak with the employer
++1 76+7428235
Expected Start Date: 0+/06/2026
Hiring Insights
Hiring 10+ candidates for this role
Urgently hiring
Job activity
Posted Today
No matching job preferences
Salary
₹21,000 - ₹30,000 a month
Job type
Full-time
Fresher
Regular / Permanent
Shift and schedule
Night shift
Benefits & Perks
Health insurance
Benefits
Pulled from the full job description
Health insurance
Full Job Description
General Description of the Job The job involves –
1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per client.
2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
3. Understanding multiple products and processes
4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information
Role & Responsibilities
1. Comprehend and resolve the Customer’s concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
4. Ability to understand and handle irate customers
5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
6. Ability to achieve stretched targets and able to manage the organization standards
7. Maintain Superior quality service by following organization standards
Education Requirements/ Skills 1. HSC / Graduate/ Post Graduate
2. Typing speed of 30 to 40 wpm
3. Candidates who are fresher’s or with relevant experience in domestic/international BPO are preferred.
4. Strong interpersonal, problem-solving skills and verbal and written communication skills 5. Strong computer knowledge and technical skills
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹21,000.00 - ₹30,000.00 per month
Benefits:
Health insurance
Schedule:
Night shift
Supplemental pay types:
Yearly bonus
Work Location: One location
Speak with the employer
++1 76+7428235
Expected Start Date: 0+/06/2026
Hiring Insights
Hiring 10+ candidates for this role
Urgently hiring
Job activity
Posted Today
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Associate position is now open for candidates interested in the MIS Executive sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.