Job Description
Full job description
Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.
Minimum Experience: 0-2 Years
Job Duties:
· Understand OMSGuru platform and it’s functioning thoroughly
· Support our existing clients via Chat, Phone, Email & Tickets.
· Help onboard new clients onto our system
· Respond promptly and professionally to customer inquiries in person, by telephone, or by email
· Maintain an updated knowledge of the organization's products, services, and customer service policies
· Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
· Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
· Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
· Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Location
1312-1313 Shivalik Satyamev, Nr. Ambli Bopal Cross Road, S. P. Ring Road, Bopal, Ahmedabad 380058, Gujarat, India, Ahmedabad, Gujarat
Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.
Minimum Experience: 0-2 Years
Job Duties:
· Understand OMSGuru platform and it’s functioning thoroughly
· Support our existing clients via Chat, Phone, Email & Tickets.
· Help onboard new clients onto our system
· Respond promptly and professionally to customer inquiries in person, by telephone, or by email
· Maintain an updated knowledge of the organization's products, services, and customer service policies
· Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
· Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
· Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
· Establish and maintain good rapport with customers by using positive language and anticipating their needs.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Provident Fund
Schedule:
Day shift
Location
1312-1313 Shivalik Satyamev, Nr. Ambli Bopal Cross Road, S. P. Ring Road, Bopal, Ahmedabad 380058, Gujarat, India, Ahmedabad, Gujarat
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Associate position is now open for candidates interested in the Bank Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.