Job Description
Key Responsibilities and Accountabilities:
Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
Complete Training Needs Analysis to confirm the Training is applicable.
Design Training content with the Learners needs in mind.
Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.
Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
Completes all training and development activities in timely manner.
Understanding of escalation handling procedures.
Main Job Requirements:
Education
Graduate in any stream.
Work Experience
Freshers or Experience
Understanding & Knowledge of E-commerce
Required Skills:
Language Skills: English and Hindi
Job Types: Full-time, Fresher
Pay: ₹20,000.00 - ₹38,000.00 per month
Benefits:
Health insurance
Leave encashment
Provident Fund
Ability to commute/relocate:
Mansarovar, Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Education:
Higher Secondary(12th Pass) (Required)
Language:
English (Required)
Location:
Mansarovar, Jaipur, Rajasthan (Required)
Work Location: In person
Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
Complete Training Needs Analysis to confirm the Training is applicable.
Design Training content with the Learners needs in mind.
Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for Email/calls.
Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
Completes all training and development activities in timely manner.
Understanding of escalation handling procedures.
Main Job Requirements:
Education
Graduate in any stream.
Work Experience
Freshers or Experience
Understanding & Knowledge of E-commerce
Required Skills:
Language Skills: English and Hindi
Job Types: Full-time, Fresher
Pay: ₹20,000.00 - ₹38,000.00 per month
Benefits:
Health insurance
Leave encashment
Provident Fund
Ability to commute/relocate:
Mansarovar, Jaipur, Rajasthan: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Education:
Higher Secondary(12th Pass) (Required)
Language:
English (Required)
Location:
Mansarovar, Jaipur, Rajasthan (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Associate position is now open for candidates interested in the Customer Care Executive sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
