Job Description
Technical Support Engineer
About Studybase
Studybase is the fastest growing unified technology platform for schools to better support students and their needs, support educators, and improve operations–all with real-time access to meaningful data. Studybase offers school management, learning management, payment solutions, and value add-on in an easy-to-use, flexible and customizable SaaS platform.
Job Description
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Type: Full time, Deskjob, Location: Jaipur Timing: +am-6pm Mon-Sat
Responsibilities
➔ Understand Studybase’s Platform and become an expert on each module
➔ Take ownership of customer issues reported and see problems through to resolution
➔ Research, diagnose, troubleshoot and identify solutions to resolve customer issues
➔ Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
➔ Provide prompt and accurate feedback to customers
➔ Ensure proper recording and closure of all issues
➔ Prepare accurate and timely reports
➔ Document knowledge in the form of knowledge base tech notes and articles
➔ Follow the SLA for issues with respect to the severity
Requirements
➔ BS degree in Information Technology, Computer Science or equivalent
➔ Proven working experience in enterprise technical support, IT support
➔ Good knowledge of Excel, Databases and Reporting tools
➔ Strong problem-solving skills
➔ Excellent client-facing skills
➔ Excellent written and verbal communication skills
About Studybase
Studybase is the fastest growing unified technology platform for schools to better support students and their needs, support educators, and improve operations–all with real-time access to meaningful data. Studybase offers school management, learning management, payment solutions, and value add-on in an easy-to-use, flexible and customizable SaaS platform.
Job Description
A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Type: Full time, Deskjob, Location: Jaipur Timing: +am-6pm Mon-Sat
Responsibilities
➔ Understand Studybase’s Platform and become an expert on each module
➔ Take ownership of customer issues reported and see problems through to resolution
➔ Research, diagnose, troubleshoot and identify solutions to resolve customer issues
➔ Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
➔ Provide prompt and accurate feedback to customers
➔ Ensure proper recording and closure of all issues
➔ Prepare accurate and timely reports
➔ Document knowledge in the form of knowledge base tech notes and articles
➔ Follow the SLA for issues with respect to the severity
Requirements
➔ BS degree in Information Technology, Computer Science or equivalent
➔ Proven working experience in enterprise technical support, IT support
➔ Good knowledge of Excel, Databases and Reporting tools
➔ Strong problem-solving skills
➔ Excellent client-facing skills
➔ Excellent written and verbal communication skills
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Associate position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
