Job Description
Job details
No matching job preferences
Salary
₹3,75,000 - ₹4,15,000 a year
Job type
Full-time
Shift and schedule
Night shift
Rotational shift
US shift
Monday to Friday
Benefits & Perks
Provident Fund, Health insurance, Commuter assistance
Qualifications
Higher Secondary(12th Pass) (Preferred)
Total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
English (Preferred)
Hindi (Preferred)
Benefits
Pulled from the full job description
Commuter assistance
Health insurance
Provident Fund
Full Job Description
Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.
Roles and Responsibilities:
· Resolving device issues using troubleshooting techniques and providing clear and concise information.
· Reviewing account information and answering questions about billing or services.
Desired Candidate Profile: Minimum 1 year of International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred
· In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
· Experience resolving customer issues, billing, and/or handling product Q&A.
· Interest in learning new technologies.
· Experience promoting and/or selling products and services.
· Demonstrated communication skills.
· The clarity in thought process (Able to articulate his/ her thought)
· Ability to handle tough situations with customers.
· Strong ability to multitask and take fast decisions independently.
· Willing to work in a 247 environment (Rotational shifts/5 Days a week).
· Customer Centric & Logical Thinking & Need to be Enough Spontaneous
· Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
· Cab Facility both ways [ Pick up and drop within Transport radius]
· Immense Growth Opportunities
Interview Rounds :
1st Level - UAT / Operations
2nd Level - Versant [ Need to score 60 and above]
Job Type: Full-time
Salary: ₹375,000.00 - ₹415,000.00 per year
Benefits:
Health insurance
Provident Fund
Schedule:
Monday to Friday
Night shift
US shift
Supplemental pay types:
Performance bonus
Quarterly bonus
Ability to commute/relocate:
Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Hindi (Preferred)
Speak with the employer
++1 7+++605028
Hiring Insights
Hiring + candidates for this role
No matching job preferences
Salary
₹3,75,000 - ₹4,15,000 a year
Job type
Full-time
Shift and schedule
Night shift
Rotational shift
US shift
Monday to Friday
Benefits & Perks
Provident Fund, Health insurance, Commuter assistance
Qualifications
Higher Secondary(12th Pass) (Preferred)
Total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
English (Preferred)
Hindi (Preferred)
Benefits
Pulled from the full job description
Commuter assistance
Health insurance
Provident Fund
Full Job Description
Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.
Roles and Responsibilities:
· Resolving device issues using troubleshooting techniques and providing clear and concise information.
· Reviewing account information and answering questions about billing or services.
Desired Candidate Profile: Minimum 1 year of International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred
· In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
· Experience resolving customer issues, billing, and/or handling product Q&A.
· Interest in learning new technologies.
· Experience promoting and/or selling products and services.
· Demonstrated communication skills.
· The clarity in thought process (Able to articulate his/ her thought)
· Ability to handle tough situations with customers.
· Strong ability to multitask and take fast decisions independently.
· Willing to work in a 247 environment (Rotational shifts/5 Days a week).
· Customer Centric & Logical Thinking & Need to be Enough Spontaneous
· Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
· Cab Facility both ways [ Pick up and drop within Transport radius]
· Immense Growth Opportunities
Interview Rounds :
1st Level - UAT / Operations
2nd Level - Versant [ Need to score 60 and above]
Job Type: Full-time
Salary: ₹375,000.00 - ₹415,000.00 per year
Benefits:
Health insurance
Provident Fund
Schedule:
Monday to Friday
Night shift
US shift
Supplemental pay types:
Performance bonus
Quarterly bonus
Ability to commute/relocate:
Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Hindi (Preferred)
Speak with the employer
++1 7+++605028
Hiring Insights
Hiring + candidates for this role
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Associate position is now open for candidates interested in the MIS Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
