Job Description
Qualifications:
Previously had direct ownership for the relationship with your customers and been responsible for ensuring they are satisfied with the service provided; you’ll be able to talk through lots of examples of difficult situations with customers that you were instrumental in resolving – ensuring customer satisfaction and retention.Have a good accent and exposure to international clients specifically USA good understanding of managed services and project delivery.Ideally, experience working with customers of all sizes and a mix of sectors.Proven and demonstrated ability to build great relationships with customers – leading to growth in those accounts and to those customers acting as references and advocates for you with their peers.Experience of managing and meeting commercial targets.
Requirements:
Adaptable – able to change tact or approach to ever changing circumstances with a proven ability to prioritise and planAn Influencer – you will drive behaviours and results in others at all levels and across the organisation regardless of reporting lines behind our ‘customer advocacy’ approach.Commercially focused – you understand the nuances of revenue retention and growth, without compromising our margins.Collaborative – you don’t operate in silos; you break them down and make connections. Empire-building is not your thing.A Listener – You listen to your customers and to the people working with those customers and you should always look out for opportunities to enhance the experience of your customers or for ways to help them.Creative – You’ll be flexible in your thinking, something following the right processes the answer, and sometimes there just isn’t a process for the scenario.Empathetic – You can see the Customer’s perspective and one’s perspective, and find the middle ground.Challenging – Sometimes the customer is right, and sometimes they are not – and you can spot the difference.Troubleshooting ability – You must have ability to adopt a systematic approach towards identifying and then solving a problem
Job Types: Full-time, Fresher, Regular / Permanent
Salary: ₹180,000.00 - ₹400,000.00 per month
Benefits:
Paid sick timePaid time offProvident Fund
Schedule:
Night shift
Application Question(s):
How many years have you worked in the US/UK process?Are you ready to travel to Thane? (Night shift 7:30 pm - 4:30 am)What is your current salary (in Lacs)?What is your expected salary (in Lacs)?
Previously had direct ownership for the relationship with your customers and been responsible for ensuring they are satisfied with the service provided; you’ll be able to talk through lots of examples of difficult situations with customers that you were instrumental in resolving – ensuring customer satisfaction and retention.Have a good accent and exposure to international clients specifically USA good understanding of managed services and project delivery.Ideally, experience working with customers of all sizes and a mix of sectors.Proven and demonstrated ability to build great relationships with customers – leading to growth in those accounts and to those customers acting as references and advocates for you with their peers.Experience of managing and meeting commercial targets.
Requirements:
Adaptable – able to change tact or approach to ever changing circumstances with a proven ability to prioritise and planAn Influencer – you will drive behaviours and results in others at all levels and across the organisation regardless of reporting lines behind our ‘customer advocacy’ approach.Commercially focused – you understand the nuances of revenue retention and growth, without compromising our margins.Collaborative – you don’t operate in silos; you break them down and make connections. Empire-building is not your thing.A Listener – You listen to your customers and to the people working with those customers and you should always look out for opportunities to enhance the experience of your customers or for ways to help them.Creative – You’ll be flexible in your thinking, something following the right processes the answer, and sometimes there just isn’t a process for the scenario.Empathetic – You can see the Customer’s perspective and one’s perspective, and find the middle ground.Challenging – Sometimes the customer is right, and sometimes they are not – and you can spot the difference.Troubleshooting ability – You must have ability to adopt a systematic approach towards identifying and then solving a problem
Job Types: Full-time, Fresher, Regular / Permanent
Salary: ₹180,000.00 - ₹400,000.00 per month
Benefits:
Paid sick timePaid time offProvident Fund
Schedule:
Night shift
Application Question(s):
How many years have you worked in the US/UK process?Are you ready to travel to Thane? (Night shift 7:30 pm - 4:30 am)What is your current salary (in Lacs)?What is your expected salary (in Lacs)?
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Associate position is now open for candidates interested in the Fresher Jobs sector. This role in Thane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.