Customer Support Coordinator

Date: 21 Aug 2024
Location: Parramatta, NSW, AU, 2150
Company: Ventia
Competitive hourly pay rate
Fantastic, collaborative, and highly supportive team as well as leadership
Opportunity to work within our Housing NSW contract

Ventia’s Operations Centre has x3 casual opportunities offering stable employment for a minimum of 6 months. We encourage applications from vibrant and highly engaged individuals who are inspired by customer excellence within a call centre environment. Our call centre is located in the heart of the Parramatta CBD, close to public transport.

At the Ventia Operations Centre, we work closely with a diverse range of clients. This exciting role will be specifically dealing with our clients within the Housing industry.

The roles will be working 8 hours a day, 5 days per week across Monday to Sunday. The shift times on offer are varied between 7am to 7pm. The position offers $34.58 per hour under our Clerks Award > Adult Level 3 + extra $$ for weekend shifts.

What we offer you:
Opportunity to learn from industry experts who have a wealth of knowledge.
Fun and comprehensive onboarding induction program designed to set you up for success!
Growth and career progression.
Access to VenPerks - Ventia's employee benefits platform.
Great social events and monthly celebrations.

A day in the life:
Provide high-quality customer service by telephone and email as well as other administrative tasks. Calls will range in complexity but predominantly you will be taking requests for maintenance work, checking work order progress and ad hoc follow up relevant to work orders.

Respond to medium volume inbound calls from Housing clients.
Match client needs to solutions and first call resolutions.
Manage and provide exceptional customer experience through dispatching work orders.
Case management of service outcomes/managing urgent or high priority work order needing fast resolution.
Maintain and update various databases, spreadsheets, and documents.

What you bring to the role:
Previous customer service, trade coordinator or call centre experience desirable.
Have strong passion for customer experience.
Effective communication skills.
Must be tech savvy, have strong keyboard skills.
You enjoy a fast paced, medium/high-volume environment.

About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities.
We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, Māori and Pasifika people, LGTBQI+, Women, Veterans and spouses, and people with disabilities.

Aboriginal and Torres Strait Islander people are encouraged to apply for this vacancy.


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