Job Description
Job Description Roles and Responsibilities Required to interact with customers across geographies (through multiple support mediums: Calls/Chats/Emails/Portals) and provide issue resolution / right responses, positively and professionally. Work within a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process. Provide the most appropriate solutions through remote contact, probe problems and communicate in such a way that non-technical users can comprehend instructions and advice. Collaborate with other resolver groups to identify solutions that foster first call resolution Be proactive & anticipate issues or situations which impact service availability and critical response time, and recommend necessary mitigation steps escalating to managements attention, where appropriate Job Specifications Excellent communication skills (English) in both written and verbal communication. Familiarity & hands-on experience with computer technology Familiarity with application support Problem solving skills & accuracy in data entry. Experience in a phone based remote role, e-support, e-chat or similar (preferred) Flexible to work in rotational shifts 24x7 and NIGHT SHIFT
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Engineer BPO KPO position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
