Job Description
Job Title: Customer support Engineer (instrumentation & control)
Job Overview
We are looking for a skilled and motivated Customer Support Engineer/Application Engineer to support test and measurement instruments, ensuring their reliability, accuracy, and optimal performance. The role involves working closely with global customers, internal R&D, QA, and production teams to troubleshoot technical issues and enhance product performance.
Experience
Application Engineer: 3+ years
Key Responsibilities
Provide technical support to customers worldwide via phone and web platforms
Diagnose and troubleshoot issues related to cable (copper & fiber) test and network instruments
Perform calibration, maintenance, and validation of electronic and mechanical test equipment
Investigate technical problems and conduct root cause analysis
Validate software and hardware fixes before deployment
Develop and support automated test procedures
Manage and analyze customer test data; ensure proper documentation, archiving, and reporting
Collaborate with cross-functional teams including R&D, QA, and production
Ensure compliance with technical standards and data integrity requirements
Document technical findings and prepare reports for internal and external stakeholders
Required Qualifications
B.E. / B.Tech in Electrical Engineering, Computer Science, or equivalent technical experience
Strong understanding of electronics, PCB hardware, software systems, and mechanical design
Experience with test and measurement instruments (preferred)
Strong analytical and problem-solving skills
Ability to understand and troubleshoot complex technical issues
Skills & Competencies
Excellent communication skills to interact with global customers
Strong troubleshooting and root cause analysis abilities
Willingness to learn and work in a challenging technical environment
Ability to work collaboratively with cross-functional teams
Strong documentation and reporting skills
Attention to detail and commitment to quality
Preferred Skills (Good to Have)
Experience in cable testing (Copper/Fiber) or network testing instruments
Exposure to automation tools and scripting for testing
Knowledge of industry standards related to test and measurement
Job Types: Full-time, Permanent
Benefits:
Health insurance
Paid sick time
Provident Fund
Work Location: In person
Job Overview
We are looking for a skilled and motivated Customer Support Engineer/Application Engineer to support test and measurement instruments, ensuring their reliability, accuracy, and optimal performance. The role involves working closely with global customers, internal R&D, QA, and production teams to troubleshoot technical issues and enhance product performance.
Experience
Application Engineer: 3+ years
Key Responsibilities
Provide technical support to customers worldwide via phone and web platforms
Diagnose and troubleshoot issues related to cable (copper & fiber) test and network instruments
Perform calibration, maintenance, and validation of electronic and mechanical test equipment
Investigate technical problems and conduct root cause analysis
Validate software and hardware fixes before deployment
Develop and support automated test procedures
Manage and analyze customer test data; ensure proper documentation, archiving, and reporting
Collaborate with cross-functional teams including R&D, QA, and production
Ensure compliance with technical standards and data integrity requirements
Document technical findings and prepare reports for internal and external stakeholders
Required Qualifications
B.E. / B.Tech in Electrical Engineering, Computer Science, or equivalent technical experience
Strong understanding of electronics, PCB hardware, software systems, and mechanical design
Experience with test and measurement instruments (preferred)
Strong analytical and problem-solving skills
Ability to understand and troubleshoot complex technical issues
Skills & Competencies
Excellent communication skills to interact with global customers
Strong troubleshooting and root cause analysis abilities
Willingness to learn and work in a challenging technical environment
Ability to work collaboratively with cross-functional teams
Strong documentation and reporting skills
Attention to detail and commitment to quality
Preferred Skills (Good to Have)
Experience in cable testing (Copper/Fiber) or network testing instruments
Exposure to automation tools and scripting for testing
Knowledge of industry standards related to test and measurement
Job Types: Full-time, Permanent
Benefits:
Health insurance
Paid sick time
Provident Fund
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Engineer- post position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
