Job Description
About Capes India:
Capes India is a fast-growing D2C e-commerce brand creating premium tech accessories—ranging from skins for phones, laptops, and cameras to MagLock wallets, car mounts, and more. We're a design-first, innovation-driven team passionate about delivering top-notch products and an exceptional customer experience. Join our dynamic crew and grow with one of India’s most exciting lifestyle-tech brands.
Role Overview:
We are looking for a smart, proactive, and customer-focused Customer Support & Operations Executive to join our operations team. You will play a key role in managing customer relationships and coordinating backend operations to ensure smooth order fulfillment and satisfaction.
Key Responsibilities:
Customer Interaction: Handle queries and concerns via phone, WhatsApp, chat, and email with professionalism and empathy
CRM Management: Log and manage customer tickets, orders, and updates using CRM tools
Problem Solving: Resolve issues related to deliveries, returns, exchanges, product inquiries, and payments
Order Tracking: Monitor orders through the entire delivery process, ensuring timely and accurate dispatch
Logistics Support: Coordinate with our dispatch and courier partners to troubleshoot delivery exceptions
Returns & Refunds: Handle return requests and initiate refund processes as per company policies
Product Knowledge: Stay up to date with our catalog to help customers make informed decisions
Customer Feedback: Collect and relay feedback to internal teams for service and product improvements
Documentation: Maintain records of customer interactions, issues, and resolutions
Team Collaboration: Work closely with logistics, marketing, and production to ensure smooth operations
What We’re Looking For:
Excellent English and Hindi communication skills—spoken, written, and typing
Comfortable with customer calls and handling queries with patience
Proficient in using computers and CRM software
Great problem-solving skills and a proactive attitude
Prior customer support experience is a plus (freshers welcome)
Must be able to commute or relocate to Goregaon East, Mumbai Suburban
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Paid sick time
Schedule:
Day shift
Application Question(s):
How many years of customer support experience do you have?
Are you comfortable commuting to Goregaon East?
Are you okay with the compensation range between 15,000 to 25,000 based on experience and skillset?
Work Location: In person
Capes India is a fast-growing D2C e-commerce brand creating premium tech accessories—ranging from skins for phones, laptops, and cameras to MagLock wallets, car mounts, and more. We're a design-first, innovation-driven team passionate about delivering top-notch products and an exceptional customer experience. Join our dynamic crew and grow with one of India’s most exciting lifestyle-tech brands.
Role Overview:
We are looking for a smart, proactive, and customer-focused Customer Support & Operations Executive to join our operations team. You will play a key role in managing customer relationships and coordinating backend operations to ensure smooth order fulfillment and satisfaction.
Key Responsibilities:
Customer Interaction: Handle queries and concerns via phone, WhatsApp, chat, and email with professionalism and empathy
CRM Management: Log and manage customer tickets, orders, and updates using CRM tools
Problem Solving: Resolve issues related to deliveries, returns, exchanges, product inquiries, and payments
Order Tracking: Monitor orders through the entire delivery process, ensuring timely and accurate dispatch
Logistics Support: Coordinate with our dispatch and courier partners to troubleshoot delivery exceptions
Returns & Refunds: Handle return requests and initiate refund processes as per company policies
Product Knowledge: Stay up to date with our catalog to help customers make informed decisions
Customer Feedback: Collect and relay feedback to internal teams for service and product improvements
Documentation: Maintain records of customer interactions, issues, and resolutions
Team Collaboration: Work closely with logistics, marketing, and production to ensure smooth operations
What We’re Looking For:
Excellent English and Hindi communication skills—spoken, written, and typing
Comfortable with customer calls and handling queries with patience
Proficient in using computers and CRM software
Great problem-solving skills and a proactive attitude
Prior customer support experience is a plus (freshers welcome)
Must be able to commute or relocate to Goregaon East, Mumbai Suburban
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Paid sick time
Schedule:
Day shift
Application Question(s):
How many years of customer support experience do you have?
Are you comfortable commuting to Goregaon East?
Are you okay with the compensation range between 15,000 to 25,000 based on experience and skillset?
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the Legal Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.
