Job Description
Job Title: Customer Support Executive
Customer Inquiries and Support:
Handle incoming customer inquiries via phone, email, or chat, providing accurate information about products, order status, and sales policies.
Address customer concerns, issues, or complaints in a professional and efficient manner, ensuring timely resolution.
Sales Order Processing Assistance:
Assist in the processing of sales orders by verifying order details, entering them into the system, and ensuring timely delivery.
Develop and maintain order status forms to track order progress from placement to delivery.
Documentation Handling and Accuracy:
Assist in preparing invoices, proforma invoices, and other necessary documents for customer transactions, ensuring accuracy.
Maintain organized records of all sales documentation for easy retrieval and reference.
Account and Item Master Creation:
Create and maintain account master records for new customers and vendors.
Establish item master records for new products, ensuring accuracy and completeness.
Sample Invoice Generation:
Prepare sample invoices for customer presentations or internal purposes, ensuring accuracy and professionalism.
Team Coordination and Support:
Work closely with the Customer Support Manager and other team members to ensure consistent service delivery and support.
Collaborate with other departments, including sales, logistics, and inventory, to ensure customer orders are processed smoothly.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,000.61 - ₹25,000.00 per month
Benefits:
Health insurance
Provident Fund
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Customer Inquiries and Support:
Handle incoming customer inquiries via phone, email, or chat, providing accurate information about products, order status, and sales policies.
Address customer concerns, issues, or complaints in a professional and efficient manner, ensuring timely resolution.
Sales Order Processing Assistance:
Assist in the processing of sales orders by verifying order details, entering them into the system, and ensuring timely delivery.
Develop and maintain order status forms to track order progress from placement to delivery.
Documentation Handling and Accuracy:
Assist in preparing invoices, proforma invoices, and other necessary documents for customer transactions, ensuring accuracy.
Maintain organized records of all sales documentation for easy retrieval and reference.
Account and Item Master Creation:
Create and maintain account master records for new customers and vendors.
Establish item master records for new products, ensuring accuracy and completeness.
Sample Invoice Generation:
Prepare sample invoices for customer presentations or internal purposes, ensuring accuracy and professionalism.
Team Coordination and Support:
Work closely with the Customer Support Manager and other team members to ensure consistent service delivery and support.
Collaborate with other departments, including sales, logistics, and inventory, to ensure customer orders are processed smoothly.
Job Types: Full-time, Permanent, Fresher
Pay: ₹18,000.61 - ₹25,000.00 per month
Benefits:
Health insurance
Provident Fund
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
