Job Description
Customer Support Executive (Customer Communication Specialist)
Location: Ahmedabad
Employment Type: [Full-time] - Work From Office
Key Responsibilities:
Customer Communication & Engagement
Handle multi-channel communication: Manage and respond promptly to customer inquiries, feedback, and issues via phone, email, live chat, and social media platforms.
Issue Resolution: Diagnose, troubleshoot, and provide accurate, timely, and complete resolutions to customer problems, escalating complex issues to the appropriate internal teams when necessary.
Documentation: Accurately document all customer interactions, feedback, and resolutions in the CRM system to track common issues and inform product/service improvements.
Outreach: Conduct proactive approach on follow-ups on submitted quotations.
Team Collaboration
Collaborate effectively with cross-functional teams (e.g., Technical Support, Sales, and Marketing) to expedite customer process.
Participate in team meetings, training sessions, and continuous learning programs to stay updated on product knowledge, support processes, and industry best practices.
Required Qualifications
Experience:
1to3 years of proven experience in a Customer Support, Customer Service, or Communication-focused role.
Communication Skills: Well versed written and verbal communication skills, with a native-level proficiency in [e.g., English].
Technical Proficiency: Working knowledge of CRM or ERP software (e.g., Salesforce, and ERP etc.) and familiarity with support tools.
Problem-Solving: Strong analytical and problem-solving skills with the ability to handle stressful situations calmly and professionally.
Education: Any Engineering or Master's Degree Holder.
How to Apply
Please submit your resume to yuti@eieinstruments.com
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Location: Ahmedabad
Employment Type: [Full-time] - Work From Office
Key Responsibilities:
Customer Communication & Engagement
Handle multi-channel communication: Manage and respond promptly to customer inquiries, feedback, and issues via phone, email, live chat, and social media platforms.
Issue Resolution: Diagnose, troubleshoot, and provide accurate, timely, and complete resolutions to customer problems, escalating complex issues to the appropriate internal teams when necessary.
Documentation: Accurately document all customer interactions, feedback, and resolutions in the CRM system to track common issues and inform product/service improvements.
Outreach: Conduct proactive approach on follow-ups on submitted quotations.
Team Collaboration
Collaborate effectively with cross-functional teams (e.g., Technical Support, Sales, and Marketing) to expedite customer process.
Participate in team meetings, training sessions, and continuous learning programs to stay updated on product knowledge, support processes, and industry best practices.
Required Qualifications
Experience:
1to3 years of proven experience in a Customer Support, Customer Service, or Communication-focused role.
Communication Skills: Well versed written and verbal communication skills, with a native-level proficiency in [e.g., English].
Technical Proficiency: Working knowledge of CRM or ERP software (e.g., Salesforce, and ERP etc.) and familiarity with support tools.
Problem-Solving: Strong analytical and problem-solving skills with the ability to handle stressful situations calmly and professionally.
Education: Any Engineering or Master's Degree Holder.
How to Apply
Please submit your resume to yuti@eieinstruments.com
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.