Job Description
Key Responsibilities:
Respond to customer queries via phone, email, chat, or social media in a timely and professional manner
Understand customer issues and provide accurate, effective solutions
Maintain detailed records of customer interactions and transactions
Escalate complex issues to the relevant department when necessary
Follow up with customers to ensure resolution and satisfaction
Adhere to company policies, processes, and service-level agreements (SLAs)
Provide feedback to internal teams to help improve products and services
Meet or exceed customer satisfaction and performance targets
Required Skills & Qualifications:
Bachelor’s degree or equivalent qualification (preferred)
Proven experience in customer support or a similar role (preferred)
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to handle multiple tasks and work under pressure
Basic computer knowledge and familiarity with CRM systems
Customer-focused attitude with a positive approach
Job Types: Full-time, Permanent, Fresher
Pay: ₹14,000.00 - ₹22,000.00 per month
Benefits:
Health insurance
Provident Fund
Experience:
Respond to customer queries via phone, email, chat, or social media in a timely and professional manner
Understand customer issues and provide accurate, effective solutions
Maintain detailed records of customer interactions and transactions
Escalate complex issues to the relevant department when necessary
Follow up with customers to ensure resolution and satisfaction
Adhere to company policies, processes, and service-level agreements (SLAs)
Provide feedback to internal teams to help improve products and services
Meet or exceed customer satisfaction and performance targets
Required Skills & Qualifications:
Bachelor’s degree or equivalent qualification (preferred)
Proven experience in customer support or a similar role (preferred)
Excellent verbal and written communication skills
Strong problem-solving and interpersonal skills
Ability to handle multiple tasks and work under pressure
Basic computer knowledge and familiarity with CRM systems
Customer-focused attitude with a positive approach
Job Types: Full-time, Permanent, Fresher
Pay: ₹14,000.00 - ₹22,000.00 per month
Benefits:
Health insurance
Provident Fund
Experience:
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the Customer Care Executive sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
