Job Description
Customer Support Executive (E-commerce)
Location: Delhi (On-site)
A growing fashion e-commerce company is looking for a Customer Support Executive to manage customer communication across online channels.
The ideal candidate should be comfortable interacting with customers, handling queries related to orders, deliveries, sizing, and returns, and maintaining a positive brand experience.
Key Responsibilities
Respond to customer queries related to orders, deliveries, returns, and product information
Handle communication through Instagram DMs, WhatsApp, email, and website chat
Provide assistance to customers regarding product sizing and fit
Coordinate with the operations team for order status updates
Track and resolve customer complaints or issues
Maintain records of customer queries and resolutions
Ensure timely responses to all social media messages
Requirements
Good communication skills in English and Hindi
Basic understanding of fashion garments and sizing
Experience in e-commerce customer support is preferred
Familiarity with Instagram and social media communication
Organized and patient in handling customer interactions
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
Location: Delhi (On-site)
A growing fashion e-commerce company is looking for a Customer Support Executive to manage customer communication across online channels.
The ideal candidate should be comfortable interacting with customers, handling queries related to orders, deliveries, sizing, and returns, and maintaining a positive brand experience.
Key Responsibilities
Respond to customer queries related to orders, deliveries, returns, and product information
Handle communication through Instagram DMs, WhatsApp, email, and website chat
Provide assistance to customers regarding product sizing and fit
Coordinate with the operations team for order status updates
Track and resolve customer complaints or issues
Maintain records of customer queries and resolutions
Ensure timely responses to all social media messages
Requirements
Good communication skills in English and Hindi
Basic understanding of fashion garments and sizing
Experience in e-commerce customer support is preferred
Familiarity with Instagram and social media communication
Organized and patient in handling customer interactions
Job Types: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the BPO Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.