Job Description
About Aachho
Aachho has an iconic Handcrafted luxurious ethnic collection from the Royal-Land-Rajasthan for the Indian Contemporary Women. Unifying the rich diversity in the Indian tradition and culture of clothing. Aachho is the humble attempt to capture the rich cultural diversity of traditional colors & hand block prints on a single platform by bringing beautiful Indian ethnic and handcrafted products. Aachho has developed the brand DNA by mixing culture and fashion for the modern community. Inspired by different cities and rooted in traditions, focusing on the fusion of effortless art of eternal Rajasthan's rich prints and patterns into modern cloth.
Roles and Responsibilities:
Understanding the products and services provided by the company.
Supporting the customer through email, phone calls, WhatsApp, website chats
Resolving customer complaints and queries.
Providing detailed information to customers.
Maintaining records of each phone call for future reference.
Offering exceptional customer service and satisfaction.
Following up with customers for any further information.
Providing after sales support to the customers
Taking feedback from the customers.
Negotiating the terms and conditions with the customer.
Contributing the work to the company’s knowledge base.
Maintaining a healthy relationship with the clients.
Adhering to the company’s rules and regulations.
Requirements
Desired candidate must possess a graduation degree.
Exceptional verbal and written communication skills.
Understanding and working knowledge of Customer Relationship Management software
Phenomenal conflict-resolution skills.
Good problem-solving abilities.
A customer-oriented individual.
Ability to meet deadlines and prioritize tasks.
Excellent negotiation and sales skills.
Outstanding interpersonal and organizational skills.
Excellent phone etiquette and active listening abilities.
A quick learner and exceptional ability to make decisions.
Aachho has an iconic Handcrafted luxurious ethnic collection from the Royal-Land-Rajasthan for the Indian Contemporary Women. Unifying the rich diversity in the Indian tradition and culture of clothing. Aachho is the humble attempt to capture the rich cultural diversity of traditional colors & hand block prints on a single platform by bringing beautiful Indian ethnic and handcrafted products. Aachho has developed the brand DNA by mixing culture and fashion for the modern community. Inspired by different cities and rooted in traditions, focusing on the fusion of effortless art of eternal Rajasthan's rich prints and patterns into modern cloth.
Roles and Responsibilities:
Understanding the products and services provided by the company.
Supporting the customer through email, phone calls, WhatsApp, website chats
Resolving customer complaints and queries.
Providing detailed information to customers.
Maintaining records of each phone call for future reference.
Offering exceptional customer service and satisfaction.
Following up with customers for any further information.
Providing after sales support to the customers
Taking feedback from the customers.
Negotiating the terms and conditions with the customer.
Contributing the work to the company’s knowledge base.
Maintaining a healthy relationship with the clients.
Adhering to the company’s rules and regulations.
Requirements
Desired candidate must possess a graduation degree.
Exceptional verbal and written communication skills.
Understanding and working knowledge of Customer Relationship Management software
Phenomenal conflict-resolution skills.
Good problem-solving abilities.
A customer-oriented individual.
Ability to meet deadlines and prioritize tasks.
Excellent negotiation and sales skills.
Outstanding interpersonal and organizational skills.
Excellent phone etiquette and active listening abilities.
A quick learner and exceptional ability to make decisions.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the Fresher Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Fresher Jobs is a plus.
