Install App
Customer Support Executive
CheQ Digital Pvt. Ltd
80 applicants
Posted 28d ago
Job detailsAbout company
Job highlights
The prime objective should be to ensure that the user experience is top-of-the-line

Working experience with ticketing CRMS and chat systems

1 - 3 Years

Not mentioned

Not disclosed

Bangalore/Bengaluru(HSR Layout)
Must have key skills
Blended Process*customer support*
Other key skills
Communication Skillsinboundticketing tools
Job description
What you’ll do
What You'll Be Doing

Handle Inbound and Outbound queries reported by the customer through various channels (Chats, Emails, Social Media, and Calls).

Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive

Communication.

Provide accurate, valid, and complete information to the customer by using the right methods/tools.

Handle customer complaints, and provide appropriate solutions and alternatives within the time limits

Conduct end-to-end follow-ups to ensure complete resolution of customer issues.

Document all customer interactions using ticketing tools, tagging queries with Issue and Sub Issue tags.

Adherence to Processes, SOP guidelines, and policies.

Don't be afraid to go the extra mile in solving customer concerns.

The prime objective should be to ensure that the user experience is top-of-the-line

Call/Escalate/Follow up with customer where necessary.

Resolve customer complaints quickly and effectively with empathy


Perks & Value Proposition:

Excellent opportunity to be part of a zero-to-one start-up


Required Skills:

Working experience with ticketing CRMS and chat systems

Excellent communication skills (Reading and writing)

Prior Experience with any Fintech/Banking companies will be an added advantage

Customer centricity/Customer obsession

Excellent problem-solving abilities, as well as strong time management and multitasking skills

Ability to manage and communicate effectively with others

Industry type
FinTech / Payments
Functional area
Customer Success, Service & Operations
Role
Customer Success Associate
Role category
Customer Success
Employment type
Full Time, Permanent
Education
Any Graduate