Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.

Experience
1 - 3 Years

Salary
2 Lac 25 Thousand To 2 Lac 50 Thousand P.A.

Industry
ITES / BPO / KPO / LPO / Customer Service

Qualification
Diploma, Advanced/Higher Diploma, Other Bachelor Degree, B.A, B.B.A, B.Com

Key Skills
Customer Care Executive Customer Support Executive Telecaller telesales Telemarketer Telemarketing Executive Telemarketing Customer Care Associate Lead Generation Executive business development executive


About Company

Contact Person
Impact HR n KM Solutions

Address
Ravi Chamber Basement, Below Laminate Gallery , Near Canada Corner Signal

Mobile
+91-XXXXXXXXXX

Email ID
[email protected]