Job Description
Responsibilities :
• Maintain policies and procedures when working with clients and provide appropriate information;
• Be able to understand nature of client issues and resolve them in timely and efficient manner;
• Self motivated and be team player;
• Responsible for resolving client issues via Live Chat, Email, Phone and Remote software.
• Collaborate with team members on knowledge transfer, procedures and standards;
• Maintain accurate records of daily communications and issues resolve.
Requirements:
• Should be good to check the software/understand customer queries.
• Response to customer queries by e-mail, chat or telephone.
• Installation/Training of the software at client side or on call.
• Should be open to work in flexible shifts.
• Strong verbal and written communication skills in English.
• Should be good in Desktop Support.
• Self motivated and team player.
• Excellent attendance and punctuality.
• Can arrange and show the demonstration at client side.
• Excellent customer service skills.
• Can travel all over India. (If required)
• Good computer knowledge.
• Identify needs and conduct/recommend training as needed.
• Submission of Daily/Weekly or Monthly support activity to the Senior
• Maintain policies and procedures when working with clients and provide appropriate information;
• Be able to understand nature of client issues and resolve them in timely and efficient manner;
• Self motivated and be team player;
• Responsible for resolving client issues via Live Chat, Email, Phone and Remote software.
• Collaborate with team members on knowledge transfer, procedures and standards;
• Maintain accurate records of daily communications and issues resolve.
Requirements:
• Should be good to check the software/understand customer queries.
• Response to customer queries by e-mail, chat or telephone.
• Installation/Training of the software at client side or on call.
• Should be open to work in flexible shifts.
• Strong verbal and written communication skills in English.
• Should be good in Desktop Support.
• Self motivated and team player.
• Excellent attendance and punctuality.
• Can arrange and show the demonstration at client side.
• Excellent customer service skills.
• Can travel all over India. (If required)
• Good computer knowledge.
• Identify needs and conduct/recommend training as needed.
• Submission of Daily/Weekly or Monthly support activity to the Senior
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the MIS Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
