Job Description
Roles & Responsibilities
- Provide timely and accurate responses to customer inquiries via phone, email, or chat
- Resolve customer issues and complaints in a professional and courteous manner
- Escalate complex or technical problems to the appropriate team or department
- Follow up with customers to ensure their satisfaction and loyalty
- Maintain a high level of product and service knowledge and stay updated on new features and changes
- Document customer interactions and feedback in the CRM system
- Collaborate with other customer support executives and cross-functional teams to improve customer experience and operational efficiency
Requirements:
- Candidates need to have good communication skill as well as:
- A minimum of one year of experience in customer service or support role is recommended; freshers can also apply
- A bachelor's degree or equivalent in a relevant field
- Proficiency in English and at least one other regional language
- Excellent verbal and written communication skills, with the ability to adapt to different situations and audiences
- Strong problem-solving and analytical skills, with the ability to handle multiple tasks and prioritize effectively
- A positive attitude and a customer-oriented mindset, with the ability to work well under pressure and in a fast-paced environment
- A willingness to learn new skills and technologies, and to take feedback and suggestions for improvement
Job Types: Full-time, Regular / Permanent
Salary: ₹170,000.00 - ₹230,000.00 per year
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Experience:
• 1 year experience in Customer Support (Preferred)
Work Location: One location
- Provide timely and accurate responses to customer inquiries via phone, email, or chat
- Resolve customer issues and complaints in a professional and courteous manner
- Escalate complex or technical problems to the appropriate team or department
- Follow up with customers to ensure their satisfaction and loyalty
- Maintain a high level of product and service knowledge and stay updated on new features and changes
- Document customer interactions and feedback in the CRM system
- Collaborate with other customer support executives and cross-functional teams to improve customer experience and operational efficiency
Requirements:
- Candidates need to have good communication skill as well as:
- A minimum of one year of experience in customer service or support role is recommended; freshers can also apply
- A bachelor's degree or equivalent in a relevant field
- Proficiency in English and at least one other regional language
- Excellent verbal and written communication skills, with the ability to adapt to different situations and audiences
- Strong problem-solving and analytical skills, with the ability to handle multiple tasks and prioritize effectively
- A positive attitude and a customer-oriented mindset, with the ability to work well under pressure and in a fast-paced environment
- A willingness to learn new skills and technologies, and to take feedback and suggestions for improvement
Job Types: Full-time, Regular / Permanent
Salary: ₹170,000.00 - ₹230,000.00 per year
Benefits:
• Health insurance
• Provident Fund
Schedule:
• Day shift
Experience:
• 1 year experience in Customer Support (Preferred)
Work Location: One location
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the MIS Executive sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.