Job Description
What you’ll be doing?
Your role as a customer support executive is to interact with a customer and immediately get
the context of their problem. You should have sound knowledge of the product/service which
will help to provide a solution to the customer right away. Escalate customers’ issue which is
beyond the immediate scope to the internal team(s) member and follow up regularly for
latest updates on the progress
You will be responsible or:
● Online support and training to the customers
● Take ownership of customer issues
● Troubleshoot problems and see them through to resolution
● Escalate unresolved issues to the appropriate internal teams
● Collect prompt and accurate feedback from customers
● Document knowledge in the form of solution articles
● Master the use of a helpdesk software
What skills & experience you’ll bring to us:
● Good communication and listening skills
● Competent technical knowledge
● Ability to multitask
● Attention to detail
● Ability to honour deadlines
● A proactive approach to support
● Full-Time employment
● Day Shift, 6 days a week
● You may work from an office, or office at home.
● Ready to travel local/outstation within the territory (15 days a month)
Qualification & Experience:
● A bachelor’s degree in commerce or science (B.Com / BBC / BCA / MCA)
● Minimum 2 years of relevant experience as customer support executive.
● Good in Computers and Internet Applications.
● Basic Knowledge of Windows, Office, Networking, Antivirus, TeamViewer
● Added advantage: Tally, MS Office, SQL, Any Programing Language
● Super added advantage: Hardware and Networking Knowledge (Certification from
A+, N+, CCNA, MCSC, Oracle)
● CA Fresher, CA Interns, Cost Accountants, Process-oriented professionals, Data
• Entry Operators, Accountants can also apply
Your role as a customer support executive is to interact with a customer and immediately get
the context of their problem. You should have sound knowledge of the product/service which
will help to provide a solution to the customer right away. Escalate customers’ issue which is
beyond the immediate scope to the internal team(s) member and follow up regularly for
latest updates on the progress
You will be responsible or:
● Online support and training to the customers
● Take ownership of customer issues
● Troubleshoot problems and see them through to resolution
● Escalate unresolved issues to the appropriate internal teams
● Collect prompt and accurate feedback from customers
● Document knowledge in the form of solution articles
● Master the use of a helpdesk software
What skills & experience you’ll bring to us:
● Good communication and listening skills
● Competent technical knowledge
● Ability to multitask
● Attention to detail
● Ability to honour deadlines
● A proactive approach to support
● Full-Time employment
● Day Shift, 6 days a week
● You may work from an office, or office at home.
● Ready to travel local/outstation within the territory (15 days a month)
Qualification & Experience:
● A bachelor’s degree in commerce or science (B.Com / BBC / BCA / MCA)
● Minimum 2 years of relevant experience as customer support executive.
● Good in Computers and Internet Applications.
● Basic Knowledge of Windows, Office, Networking, Antivirus, TeamViewer
● Added advantage: Tally, MS Office, SQL, Any Programing Language
● Super added advantage: Hardware and Networking Knowledge (Certification from
A+, N+, CCNA, MCSC, Oracle)
● CA Fresher, CA Interns, Cost Accountants, Process-oriented professionals, Data
• Entry Operators, Accountants can also apply
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the MIS Executive sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
