Job Description
Job Description
Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
• Should be able to answer to emails timely ensuring adherence to the process standards.
• Follow up customer calls made wherever is necessary
• Maintain customer satisfaction ratings based on ******** criteria set forth by the company.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.
Qualifications
Education and Experience :-
• Graduate or equivalent
• Proficient in relevant computer applications
• Required language proficiency, especially Hindi and English.
Added advantage :-
• Knowledge or some experience in a call centre or customer service environment
• Good data entry and typing skills
Key Competencies and Skills :-
• Strong problem solving abilities on technical and accounting basics.
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Attention to detail
• Team work
• High level of professionalism
• Must be available to work some holidays and weekends (flexibility
Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
• Should be able to answer to emails timely ensuring adherence to the process standards.
• Follow up customer calls made wherever is necessary
• Maintain customer satisfaction ratings based on ******** criteria set forth by the company.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.
Qualifications
Education and Experience :-
• Graduate or equivalent
• Proficient in relevant computer applications
• Required language proficiency, especially Hindi and English.
Added advantage :-
• Knowledge or some experience in a call centre or customer service environment
• Good data entry and typing skills
Key Competencies and Skills :-
• Strong problem solving abilities on technical and accounting basics.
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Attention to detail
• Team work
• High level of professionalism
• Must be available to work some holidays and weekends (flexibility
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support executive position is now open for candidates interested in the MIS Executive sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.