Job Description
"Customer Support- Chat".
Location - Pune
Salary - 5 LPA( 30% hike including 10%variable)
Exp - 1+ years
Job Desrciption:
Be a team player
Be Disciplined and Punctual
Good communication skills
Handling Mobility queries over the Webchats and Emails
Handle Ordering, Billing, Provisioning, Cancellations,
General and admin related queries.
To ensure to achieve all service level agreement targets
such as NPS, productivity, AHT, Quality and FCR on Chats and Emails.
Basic knowledge of Email writing and Chat handling (CXX
skills.).
Ability and eagerness to learn different skills and
knowledge within Mobility team
Basic knowledge on Telecom Industry, Mobility, Broadband and
internet.
To ensure all the process KPIs are met for themselves and
influence the team towards the same
To act as the First level of contact for escalations raised
To suggest process improvement ideas and implement them
successfully
To suggest and implement innovative process improvement
ideas
To collaborate with other teams and engage in
cross-functional initiatives
To identify the process training needs of the team and raise
it to the Manager/trainer or arrange sessions to fill in the GAP
identified in terms of process
To effectively manage their leaves to ensure seamless
operation of the process
To act as Mentors for new joiners and existing colleagues in
the team
Willing to work in shifts and rotational Offs
Location - Pune
Salary - 5 LPA( 30% hike including 10%variable)
Exp - 1+ years
Job Desrciption:
Be a team player
Be Disciplined and Punctual
Good communication skills
Handling Mobility queries over the Webchats and Emails
Handle Ordering, Billing, Provisioning, Cancellations,
General and admin related queries.
To ensure to achieve all service level agreement targets
such as NPS, productivity, AHT, Quality and FCR on Chats and Emails.
Basic knowledge of Email writing and Chat handling (CXX
skills.).
Ability and eagerness to learn different skills and
knowledge within Mobility team
Basic knowledge on Telecom Industry, Mobility, Broadband and
internet.
To ensure all the process KPIs are met for themselves and
influence the team towards the same
To act as the First level of contact for escalations raised
To suggest process improvement ideas and implement them
successfully
To suggest and implement innovative process improvement
ideas
To collaborate with other teams and engage in
cross-functional initiatives
To identify the process training needs of the team and raise
it to the Manager/trainer or arrange sessions to fill in the GAP
identified in terms of process
To effectively manage their leaves to ensure seamless
operation of the process
To act as Mentors for new joiners and existing colleagues in
the team
Willing to work in shifts and rotational Offs
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the MIS Executive sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.