Job Description
RESPONSIBILITIES:
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
DESIRED PROFILE:
- Excellent Communication in Hindi is mandatory.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is added advantage.
QUALIFICATION AND EXPERIENCE:
- Graduates from any stream
- Fresher or 1 to 5 years in customer care
- English and Hindi Speaking in preferable.
Job Type: Full-time
Pay: Up to ₹264,000.00 per year
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Yearly bonus
Ability to commute/relocate:
Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
What is your notice period?
Experience:
Customer service: 1 year (Preferred)
Language:
Kannada (Required)
Tamil (Required)
Work Location: In person
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
DESIRED PROFILE:
- Excellent Communication in Hindi is mandatory.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is added advantage.
QUALIFICATION AND EXPERIENCE:
- Graduates from any stream
- Fresher or 1 to 5 years in customer care
- English and Hindi Speaking in preferable.
Job Type: Full-time
Pay: Up to ₹264,000.00 per year
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Supplemental pay types:
Performance bonus
Yearly bonus
Ability to commute/relocate:
Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
What is your notice period?
Experience:
Customer service: 1 year (Preferred)
Language:
Kannada (Required)
Tamil (Required)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the Telecaller Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.