Job Description
Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
Analyzing and reporting customer data to devise new strategies or update the existing ones
Communicating with them through various omnichannel channels, including email, social media, phone or SMS
Making appointments that fit into the schedule of the client and the customer.
Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
Assisting them if they are facing a problem and troubleshooting it.
Ensuring the customer has a positive experience with the company.
Fostering a healthy relationship between the client and the customer.
Overseeing timely delivery and payment of sales orders.
Handling all Voice and Non-Voice Processes in BPOs & Call centers.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Work Location: In person
Speak with the employer
++1 +0823+2800
Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
Analyzing and reporting customer data to devise new strategies or update the existing ones
Communicating with them through various omnichannel channels, including email, social media, phone or SMS
Making appointments that fit into the schedule of the client and the customer.
Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
Assisting them if they are facing a problem and troubleshooting it.
Ensuring the customer has a positive experience with the company.
Fostering a healthy relationship between the client and the customer.
Overseeing timely delivery and payment of sales orders.
Handling all Voice and Non-Voice Processes in BPOs & Call centers.
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Work Location: In person
Speak with the employer
++1 +0823+2800
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the Telecaller Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.
