Job Description
Job details
No matching job preferences
Job type
Full-time
Regular / Permanent
Shift and schedule
Evening shift
US shift
Benefits & Perks
Health insurance, Paid time off, Paid sick time, Leave encashment
Benefits
Pulled from the full job description
Health insurance
Leave encashment
Paid sick time
Paid time off
Full Job Description
Apply only if you have excellent English communication skills as this role requires you to interact with the US customers/clients. Thank you.
JOB Details:
Company: PeopleTree Knowledge Services Pvt Ltd
Website: https://people-tree.com/
Position: Customer Support Executive
No. of positions: 3
Qualification: Any Graduate/ Post-Graduate (Preferably throughout English-Medium)
Experience: 0 to 5 years
Location: Navrangpura, Ahmedabad - Work from Office/Hybrid | (NOT Remote)
Work Time: US Business Hours (i.e., your shift may end by 4:30 AM or 5:30 AM IST)
Work Day / Hours: 5 days week - 45 hours a week (This is an office job. WFH on some days may be possible as per shift timing)
Role type: Permanent/Full time
About Role:
We are hiring a Customer Support Executive to manage customer queries and complaints through Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite!
Must Have:
Excellent English communication skills - Both verbal and written
Willing to work in US shift
Looking for long-term association therefore must be ready for 18 months of commitment period with the company
Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through Email/Voice Calls.
Communicating and coordinating with colleagues as necessary.
Acknowledging and resolving customer complaints.
Knowing the workflow inside and out so that you can answer questions.
Processing orders, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Ensure customer satisfaction and provide professional customer support.
Personality Attributes:
Self-motivated worker, that can complete tasks under minimal supervision
Team Player
Should have good logical skills and attention to detail.
Why choose Us? - Glad you asked! Here is why PeopleTree is an employer of choice:
Hybrid/Remote Working Models
Paid Leaves
Gratuity at No-Cost to Employee
Individual Medical Benefits at No-Cost to Employee
Open Work Culture
Continuous Learning & Growing Work Environment
Fun Activities
Team Celebrations
Employee Referral Bonus Policy
Growing and Dynamic company, focused only on international business
About PeopleTree-
PeopleTree Knowledge Services Pvt Ltd is a mid-sized IT Services company. We collaborate with Small and Medium Businesses to
· Manage their IT and non-IT operations
· Enable them to focus on growing their business
· Help them reduce operational cost and improve bottom-line
We understand the demanding resource and capital requirements for small and medium businesses especially during growth phase. We work closely with them to understand specific business, project and resource requirements and engage trained and experienced resources to work as an extension to our clients’ teams at significantly reduced costs. We primarily serve the small and medium businesses in e-Commerce, IT services, Healthcare and Financial Services.
Address: 1004, Suyojan Building, Navrangpura, AHMEDABAD, Gujarat, India
Website: https://people-tree.com/
Linkedin: https://www.linkedin.com/company/peopletree-knowledge-services-pvt.-ltd.
Job Types: Full-time, Regular / Permanent
Benefits:
Health insurance
Leave encashment
Paid sick time
Paid time off
Schedule:
Evening shift
US shift
Supplemental pay types:
Overtime pay
Performance bonus
Shift allowance
Yearly bonus
Application Question(s):
What is your Current/Previous CTC? (Mention Specific Number)
What is your Expected Salary per month? (Mention Specific Number)
How soon can you join us? (within 0-15days will be preferred!)
How many years of experience do you have in Customer Support?
Can you say you have an Excellent English Communications Skills ( Both Verbal & Written)? And Are you confident that you can interact well with US customers?
Are you comfortable working from office in US shift timings?
Are you willing to work at least for 12-18 months with your new employer?
No matching job preferences
Job type
Full-time
Regular / Permanent
Shift and schedule
Evening shift
US shift
Benefits & Perks
Health insurance, Paid time off, Paid sick time, Leave encashment
Benefits
Pulled from the full job description
Health insurance
Leave encashment
Paid sick time
Paid time off
Full Job Description
Apply only if you have excellent English communication skills as this role requires you to interact with the US customers/clients. Thank you.
JOB Details:
Company: PeopleTree Knowledge Services Pvt Ltd
Website: https://people-tree.com/
Position: Customer Support Executive
No. of positions: 3
Qualification: Any Graduate/ Post-Graduate (Preferably throughout English-Medium)
Experience: 0 to 5 years
Location: Navrangpura, Ahmedabad - Work from Office/Hybrid | (NOT Remote)
Work Time: US Business Hours (i.e., your shift may end by 4:30 AM or 5:30 AM IST)
Work Day / Hours: 5 days week - 45 hours a week (This is an office job. WFH on some days may be possible as per shift timing)
Role type: Permanent/Full time
About Role:
We are hiring a Customer Support Executive to manage customer queries and complaints through Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite!
Must Have:
Excellent English communication skills - Both verbal and written
Willing to work in US shift
Looking for long-term association therefore must be ready for 18 months of commitment period with the company
Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through Email/Voice Calls.
Communicating and coordinating with colleagues as necessary.
Acknowledging and resolving customer complaints.
Knowing the workflow inside and out so that you can answer questions.
Processing orders, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Ensure customer satisfaction and provide professional customer support.
Personality Attributes:
Self-motivated worker, that can complete tasks under minimal supervision
Team Player
Should have good logical skills and attention to detail.
Why choose Us? - Glad you asked! Here is why PeopleTree is an employer of choice:
Hybrid/Remote Working Models
Paid Leaves
Gratuity at No-Cost to Employee
Individual Medical Benefits at No-Cost to Employee
Open Work Culture
Continuous Learning & Growing Work Environment
Fun Activities
Team Celebrations
Employee Referral Bonus Policy
Growing and Dynamic company, focused only on international business
About PeopleTree-
PeopleTree Knowledge Services Pvt Ltd is a mid-sized IT Services company. We collaborate with Small and Medium Businesses to
· Manage their IT and non-IT operations
· Enable them to focus on growing their business
· Help them reduce operational cost and improve bottom-line
We understand the demanding resource and capital requirements for small and medium businesses especially during growth phase. We work closely with them to understand specific business, project and resource requirements and engage trained and experienced resources to work as an extension to our clients’ teams at significantly reduced costs. We primarily serve the small and medium businesses in e-Commerce, IT services, Healthcare and Financial Services.
Address: 1004, Suyojan Building, Navrangpura, AHMEDABAD, Gujarat, India
Website: https://people-tree.com/
Linkedin: https://www.linkedin.com/company/peopletree-knowledge-services-pvt.-ltd.
Job Types: Full-time, Regular / Permanent
Benefits:
Health insurance
Leave encashment
Paid sick time
Paid time off
Schedule:
Evening shift
US shift
Supplemental pay types:
Overtime pay
Performance bonus
Shift allowance
Yearly bonus
Application Question(s):
What is your Current/Previous CTC? (Mention Specific Number)
What is your Expected Salary per month? (Mention Specific Number)
How soon can you join us? (within 0-15days will be preferred!)
How many years of experience do you have in Customer Support?
Can you say you have an Excellent English Communications Skills ( Both Verbal & Written)? And Are you confident that you can interact well with US customers?
Are you comfortable working from office in US shift timings?
Are you willing to work at least for 12-18 months with your new employer?
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the MIS Executive sector. This role in ahemdabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.