JOB PURPOSE:

To assist customers access Eclat products seamlessly (RemoteXs and MyLOFT) via chat/email and call.

Experienced Support Engineers will get a chance to work on product implementation projects as well.

We are looking for creative, energetic and highly motivated Customer support engineers ​who are committed to

resolve issues faced by our customers and contribute to customer experience improvement programs.

The purpose of the role is to provide resolution of customer impacting issues as well as driving implementation

projects.

MINIMUM REQUIREMENTS:

1. Bachelor of Engineering

2. 1-2 year experience in customer support

Technical Skills: (must have)

Excellent customer handling skills.

Global customer support experience would be preferred.

Experience in product support will be an added advantage.

Good at Microsoft office.

Able to maintain procedural documents and reports with

technical details, for building knowledge base.

Basic knowledge of HTML.

Basic...