Job Description
Apply only if you have excellent English communication skills as this role requires you to interact with the US customers/clients. Thank you.
Company: PeopleTree Knowledge Services Pvt Ltd
Website: https://people-tree.com/
Position: Customer Support Executive
No. of positions: 4
Qualification: Any Graduate/ Post-Graduate (Preferably throughout English-Medium)
Experience: 1 to 5 years
Location: Navrangpura, Ahmedabad - Work from Office
Work Time: 5.30 PM – 2.30 AM IST (US Shift)
Work Day / Hours: 5 days week - 45 hours a week (This is an office job. WFH on some days may be possible as per shift timing)
Role type: Permanent/Full time
About Role:
We are hiring a Customer Support Executive to manage customer queries and complaints through Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite!
Must Have:
• Excellent English communication skills - Both verbal and written
• Willing to work in US shift (5.30pm to 2.30am – work from office
• Looking for long-term association therefore must be ready for 18 months of commitment period with the company
Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through Email/Voice Calls.
• Communicating and coordinating with colleagues as necessary.
• Acknowledging and resolving customer complaints.
• Knowing the workflow inside and out so that you can answer questions.
• Processing orders, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.
Personality Attributes:
• Self-motivated worker, that can complete tasks under minimal supervision
• Team Player
• Should have good logical skills and attention to detail.
Why choose Us? - Glad you asked! Here is why PeopleTree is an employer of choice:
• Hybrid Working Models
• Paid Leaves
• Gratuity at No-Cost to Employee
• Individual Medical Benefits at No-Cost to Employee
• Open Work Culture
• Continuous Learning & Growing Work Environment
• Monthly Fun Activities
• Team Celebrations
• Employee Referral Bonus Policy
• Growing and Dynamic company, focused only on international business
About PeopleTree-
PeopleTree Knowledge Services Pvt Ltd is a mid-sized IT Services company. We collaborate with Small and Medium Businesses to
· Manage their IT and non-IT operations
· Enable them to focus on growing their business
· Help them reduce operational cost and improve bottom-line
We understand the demanding resource and capital requirements for small and medium businesses especially during growth phase. We work closely with them to understand specific business, project and resource requirements and engage trained and experienced resources to work as an extension to our clients’ teams at significantly reduced costs. We primarily serve the small and medium businesses in e-Commerce, IT services, Healthcare and Financial Services.
Address: 1004, Suyojan Building, Navrangpura, AHMEDABAD, Gujarat, India
Website: https://people-tree.com/
Linkedin: https://www.linkedin.com/company/peopletree-knowledge-services-pvt.-ltd.
Share Resume and References at [email protected]
Company: PeopleTree Knowledge Services Pvt Ltd
Website: https://people-tree.com/
Position: Customer Support Executive
No. of positions: 4
Qualification: Any Graduate/ Post-Graduate (Preferably throughout English-Medium)
Experience: 1 to 5 years
Location: Navrangpura, Ahmedabad - Work from Office
Work Time: 5.30 PM – 2.30 AM IST (US Shift)
Work Day / Hours: 5 days week - 45 hours a week (This is an office job. WFH on some days may be possible as per shift timing)
Role type: Permanent/Full time
About Role:
We are hiring a Customer Support Executive to manage customer queries and complaints through Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite!
Must Have:
• Excellent English communication skills - Both verbal and written
• Willing to work in US shift (5.30pm to 2.30am – work from office
• Looking for long-term association therefore must be ready for 18 months of commitment period with the company
Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through Email/Voice Calls.
• Communicating and coordinating with colleagues as necessary.
• Acknowledging and resolving customer complaints.
• Knowing the workflow inside and out so that you can answer questions.
• Processing orders, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.
Personality Attributes:
• Self-motivated worker, that can complete tasks under minimal supervision
• Team Player
• Should have good logical skills and attention to detail.
Why choose Us? - Glad you asked! Here is why PeopleTree is an employer of choice:
• Hybrid Working Models
• Paid Leaves
• Gratuity at No-Cost to Employee
• Individual Medical Benefits at No-Cost to Employee
• Open Work Culture
• Continuous Learning & Growing Work Environment
• Monthly Fun Activities
• Team Celebrations
• Employee Referral Bonus Policy
• Growing and Dynamic company, focused only on international business
About PeopleTree-
PeopleTree Knowledge Services Pvt Ltd is a mid-sized IT Services company. We collaborate with Small and Medium Businesses to
· Manage their IT and non-IT operations
· Enable them to focus on growing their business
· Help them reduce operational cost and improve bottom-line
We understand the demanding resource and capital requirements for small and medium businesses especially during growth phase. We work closely with them to understand specific business, project and resource requirements and engage trained and experienced resources to work as an extension to our clients’ teams at significantly reduced costs. We primarily serve the small and medium businesses in e-Commerce, IT services, Healthcare and Financial Services.
Address: 1004, Suyojan Building, Navrangpura, AHMEDABAD, Gujarat, India
Website: https://people-tree.com/
Linkedin: https://www.linkedin.com/company/peopletree-knowledge-services-pvt.-ltd.
Share Resume and References at [email protected]
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the Customer Care Executive sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
