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Customer Support Executive

Place of work Ahmedabad
Contract type -
Start date -
Salary -

Job details

Job description, work day and responsibilities

Urgently Looking for Female profile for Customer support executive for our maninagar branch

min 2+ yrs of relevant work experience required

candidate must be communicate fluently in English

Roles & Responsibilities :

Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:

A bachelor’s degree in administration or related field.
A minimum of 3 years' experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
Working schedule : Mon to Sat 10 to 7pm

Salary will be discussed in Interview

Company address

India
Gujarat
Ahmedabad Show on map Get directions
Company Name: Dynamic Consultant
You will be redirected to another website to apply.
Apply and send CV
Offer ID: #364553, Published: 2 weeks ago, Company registered: 2 years ago

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