QUALIFICATION: Graduate
EXPERIENCE: 2 to 3 Years
PROFILE:
>> Excellent interpersonal and written and oral communication skills.
>> Ability to lead a team.
>> Knowledge of CRM systems.
>> Computer skills especially Microsoft Office & tools.
>> Managing a team of representatives offering customer support.
>> Overseeing the customer service process.
>> Resolving customer complaints brought to your attention.
>> Creating procedures.
>> Planning the standardization of service delivery.
>> Monitoring the work of individual representatives and of the team.
>> Conducting quality assurance surveys with customers
>> Providing feedback to the management.
>> Possessing excellent product knowledge to enhance customer support.
>> Maintaining a pleasant working environment for your team.
WORKING HOURS: 11 am to 7 pm Six days a week
LOCATION: Navrangpura, Ahmedabad.