Job Description
Role Summary
:
Part of technical support team to handle customer issues and queries , transfer into tickets to resolve ny the backend team
Responsibilities :
• Candidates require to drive the technical support operational tasks.
• When require,pick the inbound calls, and gather necessary customer information about caller and process it through the CRM tool
• Validate customer information with our CRM tool and create a S.R. on CRM on behalf of the customer.
• Should have good typing speed to quickly create customers cases/update service requests in the ticketing system
• Effective communication (English) and customer handling skills are desired
• Must be proficient in MS Office.
• Resolve non-technical issues over call/e-mail related to product registration, subscription, licensing etc.
• Candidate would require working in 24 X 7 Support Environment
• Previous experience of working with International customer handling phone process is an added advantage. #Hybrid
What's Great About Sophos? · Our people we innovate and create, all of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to keep our bodies and minds sharp· Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You Were proud of the diverse and inclusive environment we have at Sophos, and were committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or ****** orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know
:
Part of technical support team to handle customer issues and queries , transfer into tickets to resolve ny the backend team
Responsibilities :
• Candidates require to drive the technical support operational tasks.
• When require,pick the inbound calls, and gather necessary customer information about caller and process it through the CRM tool
• Validate customer information with our CRM tool and create a S.R. on CRM on behalf of the customer.
• Should have good typing speed to quickly create customers cases/update service requests in the ticketing system
• Effective communication (English) and customer handling skills are desired
• Must be proficient in MS Office.
• Resolve non-technical issues over call/e-mail related to product registration, subscription, licensing etc.
• Candidate would require working in 24 X 7 Support Environment
• Previous experience of working with International customer handling phone process is an added advantage. #Hybrid
What's Great About Sophos? · Our people we innovate and create, all of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to keep our bodies and minds sharp· Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You Were proud of the diverse and inclusive environment we have at Sophos, and were committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or ****** orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the MIS Executive sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
