Job Description
Job Location - Hebbal, Bangalore
Job Profile- - Customer Support Associate
(Work From Office)
Industry- BPO
Requirements:
• Graduates only.
• Min 18 months BPO banking experience with customer service skills
• Freshers can also apply
• Excellent communication skills in English & Hindi
• 8:00am to 8:00pm any + hours shifts.
Job Responsibilities:
• Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
• To deliver service & resolution experience to all the customers
• Successfully resolve customer queries through CRM & Knowledge Base
• Document in detail all interactions with customers
• Effectively articulate information to customers
• Educate customers on products. Help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
• Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS
Salary Offered: 1+k -33k
Feel free to contact us for any query-
Cenus Consulting
Ph. :- ++1 +713063+34
Job Profile- - Customer Support Associate
(Work From Office)
Industry- BPO
Requirements:
• Graduates only.
• Min 18 months BPO banking experience with customer service skills
• Freshers can also apply
• Excellent communication skills in English & Hindi
• 8:00am to 8:00pm any + hours shifts.
Job Responsibilities:
• Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
• To deliver service & resolution experience to all the customers
• Successfully resolve customer queries through CRM & Knowledge Base
• Document in detail all interactions with customers
• Effectively articulate information to customers
• Educate customers on products. Help customers to be successful
• Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
• Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS
Salary Offered: 1+k -33k
Feel free to contact us for any query-
Cenus Consulting
Ph. :- ++1 +713063+34
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the MIS Executive sector. This role in bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.