Responsibilities: Customer Service ( Voice/Chat/Mail )

• Manage incoming calls and customer service inquiries
• Provide information about products and services, take/cancel orders, and record details of complaints
• Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken
• Follow up to ensure that appropriate actions are taken on customer requests
• Respond promptly and professionally to customer inquiries by chat or email.
•Identify and assess customers’ needs to achieve satisfaction
•Taking ownership of customer’s issues and following problems through to resolution
•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
•Build sustainable relationships and trust with customer accounts through open and interactive communication
•Responsible to deliver high quality and productive results that meet the identified targets
•Follow communication procedures, guidelines, and policies
•Document cases, recommendations, and resolutions clearly in the CRM system takes ownership
•Take the extra mile to engage customer

SKILLS REQUIRED
•Customer orientation and ability to adapt/respond to different types of characters
•Good customer service skills and great enthusiasm for helping customers
•Ability to multi-task, prioritize, and manage time effectively
•Must be an energetic self-starter with the ability to work both independently and within a team
•Excellent communication and presentation skills

More about this Customer Support Executive job

Glare Technology Institute is aggressively hiring for the job profile of Customer Support Executive for 50 open positions at Bhopal in MP Nagar locality. Kindly go through the FAQs below to get all answers related to the given job.

1. How much salary can I expect?

Ans. You can expect a minimum salary of 12,000 INR and can go up to 15,000 INR. The salary offered will depend on your skills, experience and performance in the interview.

2. What is the eligibility criteria to apply for this job?

Ans. The candidate should have studied 12th Pass and people who have 0 to 31 years are eligible to apply for this job. You can apply for more jobs in Bhopal to get hired quickly.

3. Is there any specific skill required for this job?

Ans. The candidate should have Thoda English skills and sound communication skills for this job.

4. Who can apply for this job?

Ans. Both Male and Female candidates can apply for this job.

5. Is it a work from home job?

Ans. No, it’s not a work from home job and can’t be done online. You can explore and apply for other work from home jobs in Bhopal at apna.

6. Are there any charges or deposits required while applying for the role or while joining?

Ans. No work-related deposit needs to be made during your employment with the company.

7. How can I apply for this job?

Ans. Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.

8. What is the last date to apply?

Ans. The last date to apply for this job is 08-Oct-2024.