Job Description
Position: Customer Support Executive
Experience: 2 to 5 years
Location: Navrangpura, Ahmedabad - Work from Office/Hybrid | Remote
Work Time: US Business Hours (i.e., Any * hours b/w 5:30 PM or 6:30 AM IST)
Work Day / Hours: 5 days week - 45 hours a week (Remote after 3 months of Onsite Training - occasional office visits may be required to train new joiners.).
Role type: Permanent/Full-time
About Role:
We are hiring a Customer Support Executive to manage customer queries and complaints through Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite!
Must Have:
Excellent English communication skills - Both verbal and written
Willing to work on a US shift
Should be ready to come to Ahmedabad Office for 3 months to be trained.
Looking for a long-term association, therefore must be ready for 18 months of commitment period with the company
Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through Email/Voice Calls.
Communicating and coordinating with colleagues as necessary.
Acknowledging and resolving customer complaints.
Knowing the workflow inside and out so that you can answer questions.
Processing orders, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Ensure customer satisfaction and provide professional customer support.
Job Type: Full-time
Benefits:
Health insurance
Paid sick time
Paid time off
Work from home
Application Question(s):
How soon can you join us? (within 0-15days will be preferred!)
Can you say you have excellent English Communications Skills ( Both Verbal & Written)? And Are you confident that you can interact well with US customers?
How many years of experience do you have in Customer Support?
Are you comfortable working from office in US shift timings?
Are you willing to work at least for 12-18 months with your new employer?
What is your Expected Salary per month? (Mention Specific Number)
What is your Current Salary per month? (Mention Specific Number)
Work Location: Remote
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Experience: 2 to 5 years
Location: Navrangpura, Ahmedabad - Work from Office/Hybrid | Remote
Work Time: US Business Hours (i.e., Any * hours b/w 5:30 PM or 6:30 AM IST)
Work Day / Hours: 5 days week - 45 hours a week (Remote after 3 months of Onsite Training - occasional office visits may be required to train new joiners.).
Role type: Permanent/Full-time
About Role:
We are hiring a Customer Support Executive to manage customer queries and complaints through Voice Calls and Emails using different portals. Good verbal and written communication skills are requisite!
Must Have:
Excellent English communication skills - Both verbal and written
Willing to work on a US shift
Should be ready to come to Ahmedabad Office for 3 months to be trained.
Looking for a long-term association, therefore must be ready for 18 months of commitment period with the company
Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through Email/Voice Calls.
Communicating and coordinating with colleagues as necessary.
Acknowledging and resolving customer complaints.
Knowing the workflow inside and out so that you can answer questions.
Processing orders, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Ensure customer satisfaction and provide professional customer support.
Job Type: Full-time
Benefits:
Health insurance
Paid sick time
Paid time off
Work from home
Application Question(s):
How soon can you join us? (within 0-15days will be preferred!)
Can you say you have excellent English Communications Skills ( Both Verbal & Written)? And Are you confident that you can interact well with US customers?
How many years of experience do you have in Customer Support?
Are you comfortable working from office in US shift timings?
Are you willing to work at least for 12-18 months with your new employer?
What is your Expected Salary per month? (Mention Specific Number)
What is your Current Salary per month? (Mention Specific Number)
Work Location: Remote
Re
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive (CSE) position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.