Job Description
Key Responsibilities
Customer Engagement & Recovery
Reach out to customers who abandoned carts and assist them in completing orders.
Handle NDR (non-delivery report) calls and coordinate with logistics partners to resolve delivery issues.
Collect customer feedback and reviews to improve products and service quality.
Communication & Problem Solving
Handle inbound/outbound calls, WhatsApp, and email support.
Answer queries regarding products, sizing, quality, shipping, and returns.
Provide customers with quick solutions while maintaining a positive brand image.
Tracking & Reporting
Record each interaction with accurate call outcomes (conversion, follow-up, feedback logged, etc.).
Share daily/weekly updates with the team on call volume, conversion rates, and customer concerns.
Flag recurring customer issues to the operations/marketing teams for process improvement.
Process Adherence
Follow call scripts and support workflows to maintain consistency.
Ensure high standards of professionalism and courtesy in every interaction.
Support in managing customer escalations and resolving them effectively.
Job Type: Full-time
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
Customer Engagement & Recovery
Reach out to customers who abandoned carts and assist them in completing orders.
Handle NDR (non-delivery report) calls and coordinate with logistics partners to resolve delivery issues.
Collect customer feedback and reviews to improve products and service quality.
Communication & Problem Solving
Handle inbound/outbound calls, WhatsApp, and email support.
Answer queries regarding products, sizing, quality, shipping, and returns.
Provide customers with quick solutions while maintaining a positive brand image.
Tracking & Reporting
Record each interaction with accurate call outcomes (conversion, follow-up, feedback logged, etc.).
Share daily/weekly updates with the team on call volume, conversion rates, and customer concerns.
Flag recurring customer issues to the operations/marketing teams for process improvement.
Process Adherence
Follow call scripts and support workflows to maintain consistency.
Ensure high standards of professionalism and courtesy in every interaction.
Support in managing customer escalations and resolving them effectively.
Job Type: Full-time
Pay: ₹18,000.00 - ₹20,000.00 per month
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive (CSE) position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
