Job Description
Job Title: Customer Support Activation Executive
Work Schedule: 6 days working (Sunday – Work from Home, one weekday off)
Working Hours: 10:00 AM – 7:00 PM
Compensation: 10%–15% hike on current salary
Job Location: On-site, Santacruz, Mumbai (Head Office)
Role Overview
The Customer Support Activation Executive is responsible for engaging with parents, assisting them in webinar registrations, and ensuring a smooth and positive experience throughout the activation journey. The role requires strong communication skills, consistent follow-ups, and accurate CRM documentation to meet attendance and engagement targets.
Key Responsibilities
Make outbound calls to parents to invite and register them for webinars.
Guide parents through the complete webinar registration process.
Clearly explain the value and benefits of attending the webinar.
Follow up with registered parents to confirm participation.
Send reminders and resolve issues related to attendance, including technical or scheduling challenges.
Maintain a high volume of daily outbound calls to meet attendance targets.
Address parent inquiries professionally and courteously.
Use international voice communication skills to interact with parents across different regions.
Accurately record call details, outcomes, and remarks in the CRM system.
Coordinate with webinar and support teams to resolve parent concerns efficiently.
Share parent feedback and suggest improvements to enhance processes and outcomes.
Required Skills & Competencies
Strong verbal communication and interpersonal skills
Experience in outbound calling or customer support roles
Ability to explain concepts clearly and confidently
Familiarity with CRM systems and call logging
Problem-solving mindset with a customer-first approach
Willingness to work in a target-driven environment
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
Work Schedule: 6 days working (Sunday – Work from Home, one weekday off)
Working Hours: 10:00 AM – 7:00 PM
Compensation: 10%–15% hike on current salary
Job Location: On-site, Santacruz, Mumbai (Head Office)
Role Overview
The Customer Support Activation Executive is responsible for engaging with parents, assisting them in webinar registrations, and ensuring a smooth and positive experience throughout the activation journey. The role requires strong communication skills, consistent follow-ups, and accurate CRM documentation to meet attendance and engagement targets.
Key Responsibilities
Make outbound calls to parents to invite and register them for webinars.
Guide parents through the complete webinar registration process.
Clearly explain the value and benefits of attending the webinar.
Follow up with registered parents to confirm participation.
Send reminders and resolve issues related to attendance, including technical or scheduling challenges.
Maintain a high volume of daily outbound calls to meet attendance targets.
Address parent inquiries professionally and courteously.
Use international voice communication skills to interact with parents across different regions.
Accurately record call details, outcomes, and remarks in the CRM system.
Coordinate with webinar and support teams to resolve parent concerns efficiently.
Share parent feedback and suggest improvements to enhance processes and outcomes.
Required Skills & Competencies
Strong verbal communication and interpersonal skills
Experience in outbound calling or customer support roles
Ability to explain concepts clearly and confidently
Familiarity with CRM systems and call logging
Problem-solving mindset with a customer-first approach
Willingness to work in a target-driven environment
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive (CSE) position is now open for candidates interested in the Work from home Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.