About Us: “SAADAA” translates to ‘Plain or Simple’ in Hindi and our company is an ode to a simpler time. The essence of the brand is to make your decision easier, grow beyond the noise, and live a more connected life. We research about everything we use, find the most efficient form of procurement, and then partner with the best factories to get exceptional quality products at marginal prices.

Our Website: www.saadaa.in

Role: As a Customer Support Representative your job is to help sales prospects to become active users of your products, as well as support current customers regarding their queries.

Responsibility:

Respond to customer queries in a timely and accurate way, via phone, email, or chat
Verification of customer's orders with its purchased product and address with pin code
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)