Job Description
Job Title: Customer Support
Location: +7, Dhuleshwar Garden, C Scheme, Jaipur, (Raj.) 302001
About Us: “SAADAA” translates to ‘Plain or Simple’ in Hindi and our company is an ode to a simpler time. The essence of the brand is to make your decision easier, grow beyond the noise, and live a more connected life. We research about everything we use, find the most efficient form of procurement, and then partner with the best factories to get exceptional quality products at marginal prices.
Our Website: www.saadaa.in
Role: As a Customer Support Representative your job is to help sales prospects to become active users of your products, as well as support current customers regarding their queries.
Responsibility:
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Verification of customer's orders with its purchased product and address with pin code
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales, and Marketing teams
Assist in training junior Customer Support Representatives
Location: +7, Dhuleshwar Garden, C Scheme, Jaipur, (Raj.) 302001
About Us: “SAADAA” translates to ‘Plain or Simple’ in Hindi and our company is an ode to a simpler time. The essence of the brand is to make your decision easier, grow beyond the noise, and live a more connected life. We research about everything we use, find the most efficient form of procurement, and then partner with the best factories to get exceptional quality products at marginal prices.
Our Website: www.saadaa.in
Role: As a Customer Support Representative your job is to help sales prospects to become active users of your products, as well as support current customers regarding their queries.
Responsibility:
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Verification of customer's orders with its purchased product and address with pin code
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales, and Marketing teams
Assist in training junior Customer Support Representatives
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive | Female position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.