Job Description
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Customer Support Executive
LeadInfotech
Gurugram, Haryana
Apply on LinkedIn
22 hours ago
Full–time
JOB DESCRIPTION-
POSITION – Associate - Customer Delight
ROLE – Individual Contributor
LANGUAGE REQUIRED – English + Hindi/Tamil/Kannada/Spanish
WORK LOCATION – Suncity Success Tower, Sector 65, Gurugram
WORKDAYS – 6 days’ Work from Office (Rotational WO’s & Shifts)
SHIFT TIMINGS – 24 7
QUALIFICATION – Any Graduate
NOTICE PERIOD – Immediate Joiners only
ROLE-
As a Customer Delight team member, you will be maximizing the sustainable value for our customers.
and in turn our organization through long-term customer success strategies. You will be working.
with a targeted list of our strategic customers and be accountable for ensuring they are successfully
adopted and realize value from all our products. You will be accountable for customer retention,
satisfaction and expansion of your customer portfolio.
RESPONSIBILITIES-
Listening to our B2B Customer’s concerns and handling product related complaints or queries
on TAT basis.
Contribute ideas to resolve customer problems to improve productivity.
Maintain and update customer documentation as needed.
Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution.
Actively listen to the concerns with a Solution Oriented approach.
Manage transactions over CRM.
KEY REQUIREMENTS-
Must have 6 months - 3 years of experience required in any Customer Support Process or
Role i.e., preferably from a Technical Process or IT company.
Smart Freshers good with Communication skills can apply.
Active Listener.
Must be proficient in any of the above-mentioned languages along with English.
TAT oriented approach.
Good working knowledge with Microsoft Excel or Microsoft Suite.
Excellent communication and interpersonal skills.
PERKS & BENEFITS-
Performance Linked Incentives
OT Benefits
Medical Benefits
Upskilling for free
Exciting work culture
Customer Support Executive
LeadInfotech
Gurugram, Haryana
Apply on LinkedIn
22 hours ago
Full–time
JOB DESCRIPTION-
POSITION – Associate - Customer Delight
ROLE – Individual Contributor
LANGUAGE REQUIRED – English + Hindi/Tamil/Kannada/Spanish
WORK LOCATION – Suncity Success Tower, Sector 65, Gurugram
WORKDAYS – 6 days’ Work from Office (Rotational WO’s & Shifts)
SHIFT TIMINGS – 24 7
QUALIFICATION – Any Graduate
NOTICE PERIOD – Immediate Joiners only
ROLE-
As a Customer Delight team member, you will be maximizing the sustainable value for our customers.
and in turn our organization through long-term customer success strategies. You will be working.
with a targeted list of our strategic customers and be accountable for ensuring they are successfully
adopted and realize value from all our products. You will be accountable for customer retention,
satisfaction and expansion of your customer portfolio.
RESPONSIBILITIES-
Listening to our B2B Customer’s concerns and handling product related complaints or queries
on TAT basis.
Contribute ideas to resolve customer problems to improve productivity.
Maintain and update customer documentation as needed.
Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution.
Actively listen to the concerns with a Solution Oriented approach.
Manage transactions over CRM.
KEY REQUIREMENTS-
Must have 6 months - 3 years of experience required in any Customer Support Process or
Role i.e., preferably from a Technical Process or IT company.
Smart Freshers good with Communication skills can apply.
Active Listener.
Must be proficient in any of the above-mentioned languages along with English.
TAT oriented approach.
Good working knowledge with Microsoft Excel or Microsoft Suite.
Excellent communication and interpersonal skills.
PERKS & BENEFITS-
Performance Linked Incentives
OT Benefits
Medical Benefits
Upskilling for free
Exciting work culture
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the Teacher Jobs sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Teacher Jobs is a plus.
