Job Description
Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
Escalate the issue to the appropriate specialist when needed
Update clients on their request status accordingly;
Verify documents submitted by clients within specific regions on an hourly basis;
Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy;
Understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
Achieve quarterly KPI targets set by CS Manager;
Perform other ad hoc tasks assigned by the manager.
Escalate the issue to the appropriate specialist when needed
Update clients on their request status accordingly;
Verify documents submitted by clients within specific regions on an hourly basis;
Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy;
Understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
Achieve quarterly KPI targets set by CS Manager;
Perform other ad hoc tasks assigned by the manager.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive | Hindi and English Speaker position is now open for candidates interested in the BPO Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
