Job Description
Job Description
Dosti Global Inc. is currently hiring a Customer Support/Service Executive for one of our esteemed clients. This position is based at our Hyderabad office. As a Customer Support Executive, you will play a crucial role in providing exceptional customer support and ensuring accurate data validation within the Animo platform. We are seeking an individual who is highly attentive to detail, well-organized, and possesses a genuine passion for assisting others and acquiring new knowledge
Roles & Responsibilities:
● Perform extensive data validation/quality assurance analysis within Animo
● Build proactive data validation automation to catch data integrity issues
● Strong ability to troubleshoot and resolve data issues
● Work closely with the operations team to guarantee proper implementation of tracking and reporting data.
● Inject and upload new data files into Animo.
● Provide teams and individual stakeholders with actionable insights based on data to support decision-making efforts.
● Diagnose data-related bugs and ensure they are resolved in a timely manner
● Support the business operation of 24-hour help desk
● Convey your work and results to a wide variety of internal and external stakeholders
Working Hours: 7:00 a.m. – 4:00 p.m.
Knowledge, Skills and Abilities:
● Patience with customers
● Desire to learn and adapt to changes
● Comfort in a complex data environment
● Work independently and with team members to understand
● Knowledge of the English language, grammar, spelling, punctuation, and usage.
● Possess outstanding communications skills, verbal and written.
● Possess strong organizational skills, including the ability to handle multiple assignments and tasks while meeting deadlines.
● Time management and punctuality.
Good to Have:
● Prior industry experience in drilling, completions or well services
● Oil and Gas technical training certifications related to drilling, completions or well services
Eligibility:
● Bachelors or Master's Degree
● Minimum of 1-3 years of experience as a customer service / Customer support or Similar CS role
Benefits
Benefits:
● Standard company benefits
● Annual Pay raises and Annual Bonus based on Performance
Employment type:
● Full-time employment
Dosti Global Inc. is currently hiring a Customer Support/Service Executive for one of our esteemed clients. This position is based at our Hyderabad office. As a Customer Support Executive, you will play a crucial role in providing exceptional customer support and ensuring accurate data validation within the Animo platform. We are seeking an individual who is highly attentive to detail, well-organized, and possesses a genuine passion for assisting others and acquiring new knowledge
Roles & Responsibilities:
● Perform extensive data validation/quality assurance analysis within Animo
● Build proactive data validation automation to catch data integrity issues
● Strong ability to troubleshoot and resolve data issues
● Work closely with the operations team to guarantee proper implementation of tracking and reporting data.
● Inject and upload new data files into Animo.
● Provide teams and individual stakeholders with actionable insights based on data to support decision-making efforts.
● Diagnose data-related bugs and ensure they are resolved in a timely manner
● Support the business operation of 24-hour help desk
● Convey your work and results to a wide variety of internal and external stakeholders
Working Hours: 7:00 a.m. – 4:00 p.m.
Knowledge, Skills and Abilities:
● Patience with customers
● Desire to learn and adapt to changes
● Comfort in a complex data environment
● Work independently and with team members to understand
● Knowledge of the English language, grammar, spelling, punctuation, and usage.
● Possess outstanding communications skills, verbal and written.
● Possess strong organizational skills, including the ability to handle multiple assignments and tasks while meeting deadlines.
● Time management and punctuality.
Good to Have:
● Prior industry experience in drilling, completions or well services
● Oil and Gas technical training certifications related to drilling, completions or well services
Eligibility:
● Bachelors or Master's Degree
● Minimum of 1-3 years of experience as a customer service / Customer support or Similar CS role
Benefits
Benefits:
● Standard company benefits
● Annual Pay raises and Annual Bonus based on Performance
Employment type:
● Full-time employment
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive position is now open for candidates interested in the MIS Executive sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
