Responsibilities:-
? Act as the first point of link between customer and the management.
? Handle Customer Inbound And Outbound Calls. - Solving Queries, informing Them About Products / Offers / Services.
? Ensure responses are delivered to customers within agreed timescale.
? Evaluate the nature of the customer's enquiry accurately and determine the appropriate action to be taken .
? Help new customers upgrade and upsell existing customers .
? Coordinate different teams in different locations...