Job Description
Job Title: Customer Support Executive - International Voice Process
Location: Jhandewalan, New Delhi - 110055
Job Type: Full-Time
About Us:
Yogesher is a healthcare revenue cycle management and medical billing company offering global capabilities & specialized solutions. By using industry-leading technology combined with high-touch relationship building, we allow healthcare practitioners & facilities to focus on patient care, maintain financial independence, and cultivate financial success. An end-to-end value-added services partner for extended.
Position Overview:
We are seeking a motivated and empathetic Contact Centre Executive to join our healthcare contact center. This role is essential in providing outstanding customer service, assisting patients with their inquiries, and ensuring a smooth experience within the healthcare system. The ideal candidate will possess excellent communication skills and a strong understanding of the healthcare industry.
Key Responsibilities:
• Handle inbound and outbound calls, responding to patient inquiries regarding services, appointments, insurance, and billing
• Provide accurate information about medical services
• Assist patients with appointment scheduling, cancellations, and rescheduling
• Address and resolve patient concerns and complaints with empathy and professionalism
• Maintain accurate records of patient interactions and document issues in the CRM system
• Collaborate with other departments to ensure a seamless patient experience
• Stay updated on healthcare policies, procedures, and compliance regulations
• Participate in training sessions and ongoing professional development
Qualifications:
• High school diploma or equivalent; associate’s or bachelor’s degree preferred
• Previous experience in a contact center or customer service role, preferably in the healthcare industry
• Excellent verbal and written communication skills
• Empathetic and patient-focused with a problem-solving attitude
• Proficient in using CRM software and Microsoft Office Suite
Benefits:
• Competitive salary
• Paid time off and holidays
• Opportunities for professional growth and advancement
How to Apply:
We encourage you to apply. Please submit your resume and a cover letter to ???? hr@yogesher.com or you can call ???? +310XXXXXX.
#CustomerSupport #HealthcareJobs #VoiceProcess #NowHiring
Location: Jhandewalan, New Delhi - 110055
Job Type: Full-Time
About Us:
Yogesher is a healthcare revenue cycle management and medical billing company offering global capabilities & specialized solutions. By using industry-leading technology combined with high-touch relationship building, we allow healthcare practitioners & facilities to focus on patient care, maintain financial independence, and cultivate financial success. An end-to-end value-added services partner for extended.
Position Overview:
We are seeking a motivated and empathetic Contact Centre Executive to join our healthcare contact center. This role is essential in providing outstanding customer service, assisting patients with their inquiries, and ensuring a smooth experience within the healthcare system. The ideal candidate will possess excellent communication skills and a strong understanding of the healthcare industry.
Key Responsibilities:
• Handle inbound and outbound calls, responding to patient inquiries regarding services, appointments, insurance, and billing
• Provide accurate information about medical services
• Assist patients with appointment scheduling, cancellations, and rescheduling
• Address and resolve patient concerns and complaints with empathy and professionalism
• Maintain accurate records of patient interactions and document issues in the CRM system
• Collaborate with other departments to ensure a seamless patient experience
• Stay updated on healthcare policies, procedures, and compliance regulations
• Participate in training sessions and ongoing professional development
Qualifications:
• High school diploma or equivalent; associate’s or bachelor’s degree preferred
• Previous experience in a contact center or customer service role, preferably in the healthcare industry
• Excellent verbal and written communication skills
• Empathetic and patient-focused with a problem-solving attitude
• Proficient in using CRM software and Microsoft Office Suite
Benefits:
• Competitive salary
• Paid time off and holidays
• Opportunities for professional growth and advancement
How to Apply:
We encourage you to apply. Please submit your resume and a cover letter to ???? hr@yogesher.com or you can call ???? +310XXXXXX.
#CustomerSupport #HealthcareJobs #VoiceProcess #NowHiring
💡 Quick Summary
Seeking a career-building opportunity? The Customer Support Executive - International Voice Process position is now open for candidates interested in the BPO Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
