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Customer Support Executive
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Soft Futura
Jaipur, Rajasthan
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4 hours ago
Full–time
Job Title: Customer Care Executive

Company: Soft Futura

Location: Jaipur

Job Type: Full-Time (On-site)

Job Summary:

As a Customer Care Executive at Soft Futura, your primary responsibility will be to provide exceptional customer support to ensure a smooth onboarding and loan application process for our valued customers. You will be the first point of contact for customers, addressing their inquiries, guiding them through the application process, and resolving any issues they may encounter Your role is crucial in ensuring a positive and hassle-free experience for our customers.

Key Responsibilities:

Customer Support: Act as the primary point of contact for customers through various communication channels (phone, email, chat, etc.).

Provide prompt and courteous assistance to customers by addressing their inquiries, concerns, and requests.

Offer clear and accurate information about the company's two-wheeler finance products, services, and application procedures.

Guide customers through the onboarding process, explaining required documentation and steps involved.

Loan Application Assistance: Assist customers in completing the loan application process, ensuring all necessary documents are collected and submitted accurately.

Explain loan eligibility criteria, interest rates, and repayment terms to potential applicants.

Collaborate with other departments to expedite loan processing and approval, ensuring a seamless experience for the customer.

Issue Resolution: Effectively resolve customer issues, complaints, and disputes in a timely and professional manner.

Escalate complex issues to the appropriate departments for further investigation and resolution, ensuring customer satisfaction.

Compliance and Documentation: Ensure compliance with all regulatory requirements and internal policies while assisting customers with loan applications.

Maintain accurate records of customer interactions and transactions to facilitate reporting and auditing.

Product Knowledge: Stay updated on the company's two-wheeler finance products, services, and promotions to provide accurate information to customers.

Continuous Improvement: Provide feedback and suggestions for process improvements to enhance the overall customer experience.

Participate in training and development activities to expand your knowledge and skills.

Qualifications and Skills:

1. Graduation, diploma or equivalent. A bachelor's degree in a related field is a plus.

2. Previous experience in a customer service or call center role is preferred.

3. Excellent communication skills, both written and verbal in Hindi and English

4. Strong interpersonal and problem-solving skills.

5. Ability to remain calm and professional when dealing with irate or difficult customers.

6. Basic knowledge of two-wheeler finance products and processes. (Not Mandatory)

7. Proficiency in using customer service software and computer applications.

Working Conditions:

1. This position typically involves working in an office or call center environment.

2. May require evening or weekend shifts to accommodate customer needs.

3. You may be expected to handle a high volume of customer inquiries.

4. The Customer Care Executive plays a crucial role in establishing a positive image of Soft Futura and it's client's and ensuring that customers have a seamless experience when applying for two-wheeler loans. Your dedication to providing excellent customer service and support is vital to our success in the industry